Send payment recovery emails for failed charges

When a payment fails in Chargify, automatically send a transactional email via Pinpointe guiding the customer to update their payment details.

Try:

See all Pinpointe + Chargify integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Pinpointe Explore Pinpointe →

Triggers

New subscriber added

Fires when a new subscriber is added in Pinpointe.

Subscriber unsubscribed

Fires when a contact unsubscribes in Pinpointe.

Email opened or clicked

Fires when a subscriber opens or clicks a campaign in Pinpointe.

Actions

Add or update a subscriber

Creates or updates a subscriber in Pinpointe.

Unsubscribe a contact

Unsubscribes a contact in Pinpointe.

Add a subscriber to a list

Adds a subscriber to a list or segment in Pinpointe.

Send a transactional email

Sends a one-off transactional email via Pinpointe.

Chargify Explore Chargify →

Triggers

New customer

Fires when a new customer is created in Chargify.

Subscription canceled

Fires when a subscription is canceled in Chargify.

New invoice generated

Fires when a new invoice is generated in Chargify.

Payment failed

Fires when a payment attempt fails in Chargify.

Actions

Create customer

Creates a new customer in Chargify.

Create subscription

Creates a new subscription in Chargify.

Cancel subscription

Cancels an existing subscription in Chargify.

Update customer

Updates a customer's billing details in Chargify.

Keep customer preference records up to date When a subscriber unsubscribes in Pinpointe, update their customer profile in Chargify to align contact preferences across billing and marketing. See details

Enroll canceled subscribers in win-back campaigns When a subscription is canceled in Chargify, automatically add the subscriber to a re-engagement list in Pinpointe. See details

See all Pinpointe + Chargify integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Send payment recovery emails for failed charges” between Pinpointe and Chargify?

Yes — describe it in the box above and Knit's Integrations Agent researches Pinpointe and Chargify's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Pinpointe and Chargify help reduce subscriber churn?

When payment failures or subscription cancellations happen in Chargify, automated workflows can immediately route customers into targeted re-engagement or recovery email sequences in Pinpointe.

Can subscriber preference updates in Pinpointe reflect in Chargify?

Yes, when contacts unsubscribe or update preferences in Pinpointe, workflows can automatically update their customer profile in Chargify to maintain consistent communication preferences.