Log activity in CRM when customer tickets are created

When a new ticket is created in Userflow, automatically log activity in Pipedrive so account managers stay informed of open customer issues.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Pipedrive Explore Pipedrive →

Triggers

New lead created

Fires when a new lead or contact is created in Pipedrive.

Deal stage changed

Fires when a deal moves to a new stage in Pipedrive.

Deal won

Fires when a deal is marked won in Pipedrive.

Contact updated

Fires when a field on a contact changes in Pipedrive.

Actions

Create or update contact

Creates or updates a contact in Pipedrive.

Create deal

Creates a new deal in Pipedrive.

Update deal stage

Moves a deal to a new stage in Pipedrive.

Log activity

Logs a call, email, or note against a record in Pipedrive.

Userflow Explore Userflow →

Triggers

New ticket created

Fires when a new support ticket is created in Userflow.

Ticket status changed

Fires when a ticket's status changes in Userflow.

Ticket assigned

Fires when a ticket in Userflow is assigned to an agent.

SLA breached

Fires when a ticket in Userflow breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Userflow.

Update ticket status

Updates a ticket's status in Userflow.

Assign ticket

Assigns a ticket in Userflow to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Userflow.

Open onboarding support tickets for newly closed deals When a deal is won in Pipedrive, automatically create a ticket in Userflow so support engineers can initiate customer onboarding. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in Userflow, automatically update the deal stage in Pipedrive to alert sales leaders of potential account risks. See details

See all Pipedrive + Userflow integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Log activity in CRM when customer tickets are created” between Pipedrive and Userflow?

Yes — describe it in the box above and Knit's Integrations Agent researches Pipedrive and Userflow's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking Pipedrive and Userflow?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in Pipedrive can automatically generate a ticket in Userflow for implementation support.