Send follow-up communications upon ticket resolution
When a support ticket status changes to solved in Gist, update the contact profile in Platform.ly and add them to a customer satisfaction sequence.
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Platform.ly Explore Platform.ly →
TriggersFires when a new lead or contact is captured in Platform.ly.
Fires when a contact enters an automation in Platform.ly.
Fires when a field on a contact changes in Platform.ly.
Fires when a contact unsubscribes in Platform.ly.
Creates or updates a contact in Platform.ly.
Adds a contact to a workflow or campaign in Platform.ly.
Sends an email or message to a contact via Platform.ly.
Changes a contact's tags in Platform.ly.
Gist Explore Gist →
TriggersFires when a new support ticket or chat conversation starts in Gist.
Fires when a ticket's status changes in Gist.
Fires when a ticket in Gist is assigned to an agent.
Fires when a ticket in Gist breaches its response SLA.
Creates a new ticket in Gist.
Updates a ticket's status in Gist.
Assigns a ticket in Gist to an agent.
Posts a reply or internal note on a ticket or conversation in Gist.
More Platform.ly + Gist workflows
Pause marketing messages when critical support tickets open
When a new support ticket is created in Gist, automatically apply a temporary hold tag to the contact in Platform.ly.
See details
Create support tickets for unengaged or unsubscribed leads
When a lead unsubscribes in Platform.ly, automatically create a ticket in Gist for an account manager to investigate potential churn.
See details
See all Platform.ly + Gist integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send follow-up communications upon ticket resolution” between Platform.ly and Gist?
Yes — describe it in the box above and Knit's Integrations Agent researches Platform.ly and Gist's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can support team members manage marketing messaging when an SLA is breached?
Yes, when an SLA breach occurs in Gist, a tag can be applied in Platform.ly to pause marketing emails until the issue is resolved.
Can customer marketing unsubscribes update open support tickets?
Yes, when a contact unsubscribes in Platform.ly, a comment can be automatically added to open tickets in Gist to keep support agents informed.