Create support tickets from team updates
When a new update requiring support is posted in Plek, automatically create a ticket in UpKeep to ensure proper tracking.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Plek Explore Plek →
TriggersFires when a new post or update is shared in Plek.
Fires when someone comments on or reviews an item in Plek.
Fires when a task is assigned to someone in Plek.
Posts an update or announcement in Plek.
Creates a new task in Plek.
Creates a new project or workspace in Plek.
Shares a file or folder in Plek.
UpKeep Explore UpKeep →
TriggersFires when a new support ticket or chat conversation starts in UpKeep.
Fires when a ticket's status changes in UpKeep.
Fires when a ticket in UpKeep is assigned to an agent.
Fires when a ticket in UpKeep breaches its response SLA.
Creates a new ticket in UpKeep.
Updates a ticket's status in UpKeep.
Assigns a ticket in UpKeep to an agent.
Posts a reply or internal note on a ticket or conversation in UpKeep.
More Plek + UpKeep workflows
Broadcast SLA breaches to team collaboration channels
When an SLA is breached in UpKeep, automatically share an urgent update in Plek so team leaders can intervene.
See details
Sync support ticket progress to internal task boards
When a ticket status changes in UpKeep, automatically update the corresponding task in Plek so engineering and product teams stay informed.
See details
See all Plek + UpKeep integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create support tickets from team updates” between Plek and UpKeep?
Yes — describe it in the box above and Knit's Integrations Agent researches Plek and UpKeep's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why should we connect our team collaboration tool with our ticketing system?
Connecting Plek and UpKeep keeps cross-functional teams aligned on customer issues without forcing everyone to log into separate platforms.
Can critical support ticket updates automatically post to internal team spaces?
Yes, key events like ticket status updates or SLA breaches in UpKeep can automatically post announcements directly into Plek.