Send text notifications when ticket updates occur
When a ticket status is updated to resolved in Tidio, send an automated SMS update to the customer via Posh confirming resolution.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Posh Explore Posh →
TriggersFires when a new text message is received in Posh.
Fires when a new call comes in or out through Posh.
Fires when a call is missed in Posh.
Fires when a call recording finishes processing in Posh.
Sends a text message through Posh.
Starts an outbound call via Posh.
Creates or updates a contact in Posh.
Sends a recorded voice message via Posh.
Tidio Explore Tidio →
TriggersFires when a new support ticket or chat conversation starts in Tidio.
Fires when a ticket's status changes in Tidio.
Fires when a ticket in Tidio is assigned to an agent.
Fires when a ticket in Tidio breaches its response SLA.
Creates a new ticket in Tidio.
Updates a ticket's status in Tidio.
Assigns a ticket in Tidio to an agent.
Posts a reply or internal note on a ticket or conversation in Tidio.
More Posh + Tidio workflows
Create support tickets from missed calls
When a call is missed in Posh, automatically create a new support ticket in Tidio with caller information so an agent can respond.
See details
Attach call recordings to existing support tickets
When a new call recording becomes available in Posh, add it as a private comment to the active customer ticket in Tidio.
See details
See all Posh + Tidio integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send text notifications when ticket updates occur” between Posh and Tidio?
Yes — describe it in the box above and Knit's Integrations Agent researches Posh and Tidio's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does Posh integration handle missed customer calls in Tidio?
Whenever a customer call goes unanswered in Posh, a high-priority ticket is automatically generated in Tidio with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in Tidio, an automated text notification can be dispatched to the customer via Posh.