Tag contacts based on chatbot handoffs
When a conversation requires human escalation in Metatext, apply a priority tag to that contact record in Postscript.
See all Postscript + Metatext integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Postscript Explore Postscript →
TriggersFires when a new lead or contact is captured in Postscript.
Fires when a contact enters an automation in Postscript.
Fires when a field on a contact changes in Postscript.
Fires when a contact unsubscribes in Postscript.
Creates or updates a contact in Postscript.
Adds a contact to a workflow or campaign in Postscript.
Sends an email or message to a contact via Postscript.
Changes a contact's tags in Postscript.
Metatext Explore Metatext →
TriggersFires when a new chat or conversation begins in Metatext.
Fires when Metatext captures a lead during a conversation.
Fires when Metatext escalates a conversation to a human.
Sends a message to a user through Metatext.
Asks Metatext a question against its knowledge base and returns the answer.
Uses Metatext to summarize a chat transcript.
Opens a support ticket from an Metatext conversation.
More Postscript + Metatext workflows
Add chat leads directly to email campaigns
When a chatbot captures a new lead in Metatext, automatically create the contact and add them to a nurture drip in Postscript.
See details
Send follow-up chat messages for updated contacts
When a contact reaches a key milestone in Postscript, send a personalized follow-up message through Metatext.
See details
See all Postscript + Metatext integrations → · Browse the full workflow library →
Common questions
Can Knit build “Tag contacts based on chatbot handoffs” between Postscript and Metatext?
Yes — describe it in the box above and Knit's Integrations Agent researches Postscript and Metatext's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How do Metatext and Postscript work together for lead qualification?
Chatbots in Metatext gather visitor details during real-time chats and push newly qualified contacts straight into email nurturing campaigns in Postscript.
Can changes in marketing status update chat interactions?
Yes, when contacts enter specific workflows or update their profiles in Postscript, you can send targeted follow-up messages using Metatext.