Create phone contacts from social media interactions

When a user leaves a new mention or comment in Facebook Pages, automatically create or update a contact in PRODOCOM to continue the conversation via text.

Try:

See all PRODOCOM + Facebook Pages integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

PRODOCOM Explore PRODOCOM →

Triggers

New inbound SMS

Fires when a new text message is received in PRODOCOM.

New call

Fires when a new call comes in or out through PRODOCOM.

Missed call

Fires when a call is missed in PRODOCOM.

Call recording ready

Fires when a call recording finishes processing in PRODOCOM.

Actions

Send an SMS or MMS

Sends a text message through PRODOCOM.

Place an outbound call

Starts an outbound call via PRODOCOM.

Create or update a contact

Creates or updates a contact in PRODOCOM.

Send a voice message

Sends a recorded voice message via PRODOCOM.

Facebook Pages Explore Facebook Pages →

Triggers

New post published

Fires when a scheduled post goes live in Facebook Pages.

Post failed to publish

Fires when a post fails to publish in Facebook Pages.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Facebook Pages.

Actions

Create or schedule a post

Creates a post in Facebook Pages or adds it to the schedule.

Add a post to the queue

Adds a post to the publishing queue in Facebook Pages.

Reply to a comment

Posts a reply to a comment in Facebook Pages.

Send text alerts for direct social media mentions When a new mention or comment is published on Facebook Pages, automatically send an SMS or MMS using PRODOCOM so your support team never misses an inquiry. See details

Queue social posts based on popular text inquiries When a new inbound SMS is received in PRODOCOM, automatically add a post to the queue in Facebook Pages to address trending topics publicly. See details

See all PRODOCOM + Facebook Pages integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Create phone contacts from social media interactions” between PRODOCOM and Facebook Pages?

Yes — describe it in the box above and Knit's Integrations Agent researches PRODOCOM and Facebook Pages's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting PRODOCOM to Facebook Pages improve customer response times?

You can automatically send a text alert in PRODOCOM whenever a customer leaves an urgent mention or comment on Facebook Pages.

Can I collect contacts from social channels into my phone messaging system?

Yes, public interactions such as comments in Facebook Pages can automatically create or update a contact record in PRODOCOM.