Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in HappyFox, create a matching task in Productboard for product engineers to investigate.
See all Productboard + HappyFox integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Productboard Explore Productboard →
TriggersFires when a new task, job or item is created in Productboard.
Fires when a task in Productboard is marked complete.
Fires when a task's due date in Productboard is coming up.
Fires when a task, job or project changes status in Productboard.
Creates a new task, job or item in Productboard.
Updates a task's status or assignee in Productboard.
Posts a comment on a task in Productboard.
Assigns a task in Productboard to a team member.
HappyFox Explore HappyFox →
TriggersFires when a new support ticket or chat conversation starts in HappyFox.
Fires when a ticket's status changes in HappyFox.
Fires when a ticket in HappyFox is assigned to an agent.
Fires when a ticket in HappyFox breaches its response SLA.
Creates a new ticket in HappyFox.
Updates a ticket's status in HappyFox.
Assigns a ticket in HappyFox to an agent.
Posts a reply or internal note on a ticket or conversation in HappyFox.
More Productboard + HappyFox workflows
Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Productboard, update the status of the related support ticket in HappyFox so support can notify the customer.
See details
Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in HappyFox, post an urgent warning comment directly on the related task in Productboard.
See details
See all Productboard + HappyFox integrations → · Browse the full workflow library →
Common questions
Can Knit build “Convert escalated support tickets into development tasks” between Productboard and HappyFox?
Yes — describe it in the box above and Knit's Integrations Agent researches Productboard and HappyFox's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Productboard whenever a ticket in HappyFox is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving HappyFox.
Can status updates flow back to the original ticket?
Yes — when the linked task in Productboard changes status, the Agent can post that update back onto the original ticket in HappyFox automatically.