Attach call recordings to project tasks

Once a call recording becomes available in Netgsm, post a comment with the audio details to the corresponding task in Productboard.

Try:

See all Productboard + Netgsm integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Productboard Explore Productboard →

Triggers

New task created

Fires when a new task or card is created in Productboard.

Task completed

Fires when a task in Productboard is marked complete.

Due date approaching

Fires when a task's due date in Productboard is coming up.

Comment added

Fires when a comment is added to a task in Productboard.

Actions

Create task

Creates a new task in Productboard.

Update task

Updates a task's status or assignee in Productboard.

Add comment

Posts a comment on a task in Productboard.

Move task

Moves a task in Productboard to a different board or list.

Netgsm Explore Netgsm →

Triggers

New inbound SMS

Fires when a new text message is received in Netgsm.

New call

Fires when a new call comes in or out through Netgsm.

Missed call

Fires when a call is missed in Netgsm.

Call recording ready

Fires when a call recording finishes processing in Netgsm.

Actions

Send an SMS or MMS

Sends a text message through Netgsm.

Place an outbound call

Starts an outbound call via Netgsm.

Create or update a contact

Creates or updates a contact in Netgsm.

Send a voice message

Sends a recorded voice message via Netgsm.

Log missed calls as follow-up tasks When a customer call goes unanswered in Netgsm, automatically create a follow-up task in Productboard so team members can return the call. See details

Send SMS notifications when tasks are completed When a project task is marked complete in Productboard, automatically send a confirmation text message to the client through Netgsm. See details

See all Productboard + Netgsm integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Attach call recordings to project tasks” between Productboard and Netgsm?

Yes — describe it in the box above and Knit's Integrations Agent researches Productboard and Netgsm's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How can connecting Netgsm with Productboard help manage missed customer calls?

You can set up an integration so every missed call in Netgsm creates a task in Productboard, ensuring your team follows up promptly.

Can project updates in Productboard send notifications to clients?

Yes, completing a task or reaching a due date in Productboard can prompt Netgsm to send a text message directly to the customer.