ProjectManager + Zendesk Integrations, Built by an AI Agent
Put ProjectManager + Zendesk to work with AI and enterprise-grade automation
Learn more about ProjectManager integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between ProjectManager and Zendesk
See the kind of workflows teams build with ProjectManager and Zendesk below — describe the exact one you want above and the Agent builds it on demand.
ProjectManager + Zendesk
When a new timesheet entry is recorded in ProjectManager, update time spent on Zendesk tickets.
See details
Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Zendesk, create a matching task in ProjectManager for product engineers to investigate.
See details
Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in ProjectManager, update the status of the related support ticket in Zendesk so support can notify the customer.
See details
Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Zendesk, post an urgent warning comment directly on the related task in ProjectManager.
See details
Browse the full workflow library →
Looking to achieve something else with ProjectManager and Zendesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for ProjectManager and Zendesk
Everything ProjectManager and Zendesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
ProjectManager Explore ProjectManager →
ProjectManager is a cloud-based project management app providing Gantt charts, task lists, resource planning, and real-time status dashboards.
TriggersTriggered when a new user is added to your account
Triggers when a new project is created
Triggers when a new task is created, can be configured to find all new tasks or only tasks added to a specific project
Triggered when a new timesheet entry is created
Create a new project in your workspace
Creates a new task within a specified project
Create a single timesheet entry. A timesheet entry is the number of hours spent by a person on a task on a specific day. There can only be one entry per person/task/day, trying to add a second entry will give a conflict error, however you can use the timesheet-update action to increase the number of hours logged for an existing timesheet entry.
Add a new user/resource in your account
Get the details of one specific project
Get all of the project folders, used to organise your projects
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a comment is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
Other Project Management apps on Knit
Explore more Project Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
10,000ft
A high-level resource management and project planning software designed to help businesses manage team capacity and project forecasts.
1st things 1st
1st things 1st is prioritization software designed to help teams analyze, rank, and organize project goals and tasks.
Accelo
Accelo is a cloud service operations platform designed to automate client work, retainers, and business management workflows.
ActiveCollab
A project management and collaboration software that helps teams organize work tasks, track time, and invoice client work.
Acute
Acute is a product feedback management software that allows SaaS teams to collect feature requests, prioritize roadmaps, and engage users.
AdaptiveWork
AdaptiveWork is an enterprise project and portfolio management solution that helps teams track work, resources, and project status.
Aero Workflow
A practice management and workflow automation application built specifically for accounting professionals and bookkeeping firms.
Agiled
An all-in-one business management platform offering project planning, client management, invoicing, time tracking, and HR management.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about ProjectManager + Zendesk
Is there a pre-built ProjectManager + Zendesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches ProjectManager and Zendesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built ProjectManager or Zendesk connector?
No. The Agent works whether or not ProjectManager or Zendesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in ProjectManager whenever a ticket in Zendesk is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Zendesk.
Can status updates flow back to the original ticket?
Yes — when the linked task in ProjectManager changes status, the Agent can post that update back onto the original ticket in Zendesk automatically.