Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in Abby Connect, automatically log the activity on the contact's record in ProLine.

Try:

See all ProLine + Abby Connect integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ProLine Explore ProLine →

Triggers

New contact or lead

Fires when a new contact or lead is added to ProLine.

Contact updated

Fires when a field on a contact changes in ProLine.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in ProLine.

Deal won

Fires when a deal is marked won in ProLine.

Actions

Create or update contact

Creates or updates a contact in ProLine.

Create deal

Creates a new deal in ProLine.

Update record stage

Moves a deal or record to a new stage in ProLine.

Log activity

Logs a call, email, or note against a record in ProLine.

Abby Connect Explore Abby Connect →

Triggers

New inbound SMS

Fires when a new text message is received in Abby Connect.

New call

Fires when a new call comes in or out through Abby Connect.

Missed call

Fires when a call is missed in Abby Connect.

Call recording ready

Fires when a call recording finishes processing in Abby Connect.

Actions

Send an SMS or MMS

Sends a text message through Abby Connect.

Place an outbound call

Starts an outbound call via Abby Connect.

Create or update a contact

Creates or updates a contact in Abby Connect.

Send a voice message

Sends a recorded voice message via Abby Connect.

Send text messages to newly created leads When a new lead is created in ProLine, automatically send a welcome SMS via Abby Connect to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in ProLine, send an automated SMS via Abby Connect to confirm details with the client. See details

See all ProLine + Abby Connect integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between ProLine and Abby Connect?

Yes — describe it in the box above and Knit's Integrations Agent researches ProLine and Abby Connect's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting ProLine and Abby Connect help track phone communications?

Inbound calls, text messages, and missed calls handled in Abby Connect can automatically log activities or update lead profiles directly inside ProLine.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in ProLine can prompt Abby Connect to send an automated SMS confirmation or message to the client.