Resolve customer tickets automatically when tasks complete

When an engineer marks a bug fix task as complete in ProWorkflow Classic, update the status of the related support ticket in Zoho Desk so support can notify the customer.

Try:

See all ProWorkflow Classic + Zoho Desk integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ProWorkflow Classic Explore ProWorkflow Classic →

Triggers

New task created

Fires when a new task or card is created in ProWorkflow Classic.

Task completed

Fires when a task in ProWorkflow Classic is marked complete.

Due date approaching

Fires when a task's due date in ProWorkflow Classic is coming up.

Comment added

Fires when a comment is added to a task in ProWorkflow Classic.

Actions

Create task

Creates a new task in ProWorkflow Classic.

Update task

Updates a task's status or assignee in ProWorkflow Classic.

Add comment

Posts a comment on a task in ProWorkflow Classic.

Move task

Moves a task in ProWorkflow Classic to a different board or list.

Zoho Desk Explore Zoho Desk →

Triggers

New ticket created

Fires when a new support ticket is created in Zoho Desk.

Ticket status changed

Fires when a ticket's status changes in Zoho Desk.

Ticket assigned

Fires when a ticket in Zoho Desk is assigned to an agent.

SLA breached

Fires when a ticket in Zoho Desk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Zoho Desk.

Update ticket status

Updates a ticket's status in Zoho Desk.

Assign ticket

Assigns a ticket in Zoho Desk to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Zoho Desk.

Convert escalated support tickets into development tasks When a high-priority customer issue is logged in Zoho Desk, create a matching task in ProWorkflow Classic for product engineers to investigate. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Zoho Desk, post an urgent warning comment directly on the related task in ProWorkflow Classic. See details

See all ProWorkflow Classic + Zoho Desk integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Resolve customer tickets automatically when tasks complete” between ProWorkflow Classic and Zoho Desk?

Yes — describe it in the box above and Knit's Integrations Agent researches ProWorkflow Classic and Zoho Desk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in ProWorkflow Classic whenever a ticket in Zoho Desk is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Zoho Desk.

Can status updates flow back to the original ticket?

Yes — when the linked task in ProWorkflow Classic changes status, the Agent can post that update back onto the original ticket in Zoho Desk automatically.