Send automated transactional emails when tickets are resolved

When a support ticket status changes to closed in Pure Chat, dispatch a follow-up transactional email via AWeber to collect feedback.

Try:

See all Pure Chat + AWeber integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Pure Chat Explore Pure Chat →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Pure Chat.

Ticket status changed

Fires when a ticket's status changes in Pure Chat.

Ticket assigned

Fires when a ticket in Pure Chat is assigned to an agent.

SLA breached

Fires when a ticket in Pure Chat breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Pure Chat.

Update ticket status

Updates a ticket's status in Pure Chat.

Assign ticket

Assigns a ticket in Pure Chat to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Pure Chat.

AWeber Explore AWeber →

Triggers

New subscriber added

Fires when a new subscriber is added in AWeber.

Subscriber unsubscribed

Fires when a contact unsubscribes in AWeber.

Email opened or clicked

Fires when a subscriber opens or clicks a campaign in AWeber.

Actions

Add or update a subscriber

Creates or updates a subscriber in AWeber.

Unsubscribe a contact

Unsubscribes a contact in AWeber.

Add a subscriber to a list

Adds a subscriber to a list or segment in AWeber.

Send a transactional email

Sends a one-off transactional email via AWeber.

Create support tickets when marketing emails bounce or indicate customer frustration When a subscriber unsubscribes after an email in AWeber, automatically create a ticket in Pure Chat so a support agent can follow up and assist. See details

Unsubscribe customers from promotional lists when SLAs breach When an urgent support ticket breaches its SLA in Pure Chat, automatically unsubscribe the contact in AWeber to pause marketing messaging until their issue is solved. See details

See all Pure Chat + AWeber integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Send automated transactional emails when tickets are resolved” between Pure Chat and AWeber?

Yes — describe it in the box above and Knit's Integrations Agent researches Pure Chat and AWeber's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why should we connect our email marketing platform AWeber with support ticketing in Pure Chat?

Integrating AWeber with Pure Chat prevents sending promotional campaigns to unhappy customers with open tickets and lets support agents see marketing engagement history.

Can unsubscribes in AWeber update support tickets in Pure Chat?

Yes, when contacts adjust their subscription status in AWeber, you can automatically record comments or update status in Pure Chat to respect customer communication preferences.