Convert unresolved bot chats into support tickets

When a conversation is handed off in Allo, automatically create a detailed support ticket in Pylon with a summary of the dialogue.

Try:

See all Pylon + Allo integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Pylon Explore Pylon →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Pylon.

Ticket status changed

Fires when a ticket's status changes in Pylon.

Ticket assigned

Fires when a ticket in Pylon is assigned to an agent.

SLA breached

Fires when a ticket in Pylon breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Pylon.

Update ticket status

Updates a ticket's status in Pylon.

Assign ticket

Assigns a ticket in Pylon to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Pylon.

Allo Explore Allo →

Triggers

New conversation started

Fires when a new chat or conversation begins in Allo.

Lead captured in chat

Fires when Allo captures a lead during a conversation.

Conversation handed off

Fires when Allo escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Allo.

Generate an answer

Asks Allo a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Allo to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Allo conversation.

Summarize tickets when SLA thresholds are breached When an SLA is breached in Pylon, automatically use Allo to generate a conversation summary and add a comment to the ticket. See details

Send chatbot updates when tickets are resolved When a ticket status changes in Pylon, send an automated follow-up message through Allo to keep the customer updated. See details

See all Pylon + Allo integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Convert unresolved bot chats into support tickets” between Pylon and Allo?

Yes — describe it in the box above and Knit's Integrations Agent researches Pylon and Allo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating Allo with Pylon improve support team efficiency?

Chatbots handle routine questions and automatically convert unresolved conversations into detailed support tickets, allowing agents to step in with full context.

Can updates on ticket status be sent back to the customer chatbot?

Yes, when a support ticket status changes in Pylon, you can automatically send a message through Allo to notify the user.