Add respondents to follow-up surveys when tickets close
When a ticket status is updated to resolved in Zoho Desk, add the customer as a respondent in Quill Forms to send a satisfaction survey.
See all Quill Forms + Zoho Desk integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Quill Forms Explore Quill Forms →
TriggersFires when a form is submitted in Quill Forms.
Fires when a respondent finishes a survey in Quill Forms.
Fires when an existing response is edited in Quill Forms.
Creates or updates a form or survey in Quill Forms.
Looks up a specific form response in Quill Forms.
Adds a respondent or contact to a form in Quill Forms.
Zoho Desk Explore Zoho Desk →
TriggersFires when a new support ticket or chat conversation starts in Zoho Desk.
Fires when a ticket's status changes in Zoho Desk.
Fires when a ticket in Zoho Desk is assigned to an agent.
Fires when a ticket in Zoho Desk breaches its response SLA.
Creates a new ticket in Zoho Desk.
Updates a ticket's status in Zoho Desk.
Assigns a ticket in Zoho Desk to an agent.
Posts a reply or internal note on a ticket or conversation in Zoho Desk.
More Quill Forms + Zoho Desk workflows
Generate support tickets from form responses
When a customer submits a web form in Quill Forms, automatically create a detailed support ticket in Zoho Desk for team review.
See details
Attach survey updates as comments on open tickets
When a customer updates an existing survey response in Quill Forms, automatically post the new feedback as a comment on their ticket in Zoho Desk.
See details
See all Quill Forms + Zoho Desk integrations → · Browse the full workflow library →
Common questions
Can Knit build “Add respondents to follow-up surveys when tickets close” between Quill Forms and Zoho Desk?
Yes — describe it in the box above and Knit's Integrations Agent researches Quill Forms and Zoho Desk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How are survey responses transferred into support tickets?
Submitting a completed survey in Quill Forms automatically creates a new ticket in Zoho Desk containing all the respondent's answers.
Can ticket updates prompt custom survey distributions?
When a ticket status changes in Zoho Desk, you can automatically add the customer as a respondent in Quill Forms to collect feedback.