Send follow-up communications upon ticket resolution
When a support ticket status changes to solved in Zendesk, update the contact profile in Ramper Marketing and add them to a customer satisfaction sequence.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Ramper Marketing Explore Ramper Marketing →
TriggersFires when a new lead or contact is captured in Ramper Marketing.
Fires when a contact enters an automation in Ramper Marketing.
Fires when a field on a contact changes in Ramper Marketing.
Fires when a contact unsubscribes in Ramper Marketing.
Creates or updates a contact in Ramper Marketing.
Adds a contact to a workflow or campaign in Ramper Marketing.
Sends an email or message to a contact via Ramper Marketing.
Changes a contact's tags in Ramper Marketing.
Zendesk Explore Zendesk →
TriggersFires when a new support ticket or chat conversation starts in Zendesk.
Fires when a ticket's status changes in Zendesk.
Fires when a ticket in Zendesk is assigned to an agent.
Fires when a ticket in Zendesk breaches its response SLA.
Creates a new ticket in Zendesk.
Updates a ticket's status in Zendesk.
Assigns a ticket in Zendesk to an agent.
Posts a reply or internal note on a ticket or conversation in Zendesk.
More Ramper Marketing + Zendesk workflows
Pause marketing messages when critical support tickets open
When a new support ticket is created in Zendesk, automatically apply a temporary hold tag to the contact in Ramper Marketing.
See details
Create support tickets for unengaged or unsubscribed leads
When a lead unsubscribes in Ramper Marketing, automatically create a ticket in Zendesk for an account manager to investigate potential churn.
See details
See all Ramper Marketing + Zendesk integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send follow-up communications upon ticket resolution” between Ramper Marketing and Zendesk?
Yes — describe it in the box above and Knit's Integrations Agent researches Ramper Marketing and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can support team members manage marketing messaging when an SLA is breached?
Yes, when an SLA breach occurs in Zendesk, a tag can be applied in Ramper Marketing to pause marketing emails until the issue is resolved.
Can customer marketing unsubscribes update open support tickets?
Yes, when a contact unsubscribes in Ramper Marketing, a comment can be automatically added to open tickets in Zendesk to keep support agents informed.