Add respondents to follow-up surveys when tickets close
When a ticket status is updated to resolved in Reamaze, add the customer as a respondent in Cognito Forms to send a satisfaction survey.
See all Reamaze + Cognito Forms integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Reamaze Explore Reamaze →
TriggersFires when a new support ticket or chat conversation starts in Reamaze.
Fires when a ticket's status changes in Reamaze.
Fires when a ticket in Reamaze is assigned to an agent.
Fires when a ticket in Reamaze breaches its response SLA.
Creates a new ticket in Reamaze.
Updates a ticket's status in Reamaze.
Assigns a ticket in Reamaze to an agent.
Posts a reply or internal note on a ticket or conversation in Reamaze.
Cognito Forms Explore Cognito Forms →
TriggersFires when a form is submitted in Cognito Forms.
Fires when a respondent finishes a survey in Cognito Forms.
Fires when an existing response is edited in Cognito Forms.
Creates or updates a form or survey in Cognito Forms.
Looks up a specific form response in Cognito Forms.
Adds a respondent or contact to a form in Cognito Forms.
More Reamaze + Cognito Forms workflows
Generate support tickets from form responses
When a customer submits a web form in Cognito Forms, automatically create a detailed support ticket in Reamaze for team review.
See details
Attach survey updates as comments on open tickets
When a customer updates an existing survey response in Cognito Forms, automatically post the new feedback as a comment on their ticket in Reamaze.
See details
See all Reamaze + Cognito Forms integrations → · Browse the full workflow library →
Common questions
Can Knit build “Add respondents to follow-up surveys when tickets close” between Reamaze and Cognito Forms?
Yes — describe it in the box above and Knit's Integrations Agent researches Reamaze and Cognito Forms's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How are survey responses transferred into support tickets?
Submitting a completed survey in Cognito Forms automatically creates a new ticket in Reamaze containing all the respondent's answers.
Can ticket updates prompt custom survey distributions?
When a ticket status changes in Reamaze, you can automatically add the customer as a respondent in Cognito Forms to collect feedback.