Log activity in CRM when customer tickets are created
When a new ticket is created in Reamaze, automatically log activity in Pipedrive so account managers stay informed of open customer issues.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Reamaze Explore Reamaze →
TriggersFires when a new support ticket or chat conversation starts in Reamaze.
Fires when a ticket's status changes in Reamaze.
Fires when a ticket in Reamaze is assigned to an agent.
Fires when a ticket in Reamaze breaches its response SLA.
Creates a new ticket in Reamaze.
Updates a ticket's status in Reamaze.
Assigns a ticket in Reamaze to an agent.
Posts a reply or internal note on a ticket or conversation in Reamaze.
Pipedrive Explore Pipedrive →
TriggersFires when a new contact or lead is added to Pipedrive.
Fires when a field on a contact changes in Pipedrive.
Fires when a deal, case or record moves to a new stage in Pipedrive.
Fires when a deal is marked won in Pipedrive.
Creates or updates a contact in Pipedrive.
Creates a new deal in Pipedrive.
Moves a deal or record to a new stage in Pipedrive.
Logs a call, email, or note against a record in Pipedrive.
More Reamaze + Pipedrive workflows
Open onboarding support tickets for newly closed deals
When a deal is won in Pipedrive, automatically create a ticket in Reamaze so support engineers can initiate customer onboarding.
See details
Update deal stages when critical support SLAs are breached
If an SLA is breached in Reamaze, automatically update the deal stage in Pipedrive to alert sales leaders of potential account risks.
See details
See all Reamaze + Pipedrive integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log activity in CRM when customer tickets are created” between Reamaze and Pipedrive?
Yes — describe it in the box above and Knit's Integrations Agent researches Reamaze and Pipedrive's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking Pipedrive and Reamaze?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in Pipedrive can automatically generate a ticket in Reamaze for implementation support.