Set up storage folders when support tickets are created

When a new ticket is created in Record, automatically create a dedicated investigation folder in Google Drive to collect logs and screenshots.

Try:

See all Record + Google Drive integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Record Explore Record →

Triggers

New ticket created

Fires when a new support ticket is created in Record.

Ticket status changed

Fires when a ticket's status changes in Record.

Ticket assigned

Fires when a ticket in Record is assigned to an agent.

SLA breached

Fires when a ticket in Record breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Record.

Update ticket status

Updates a ticket's status in Record.

Assign ticket

Assigns a ticket in Record to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Record.

Google Drive Explore Google Drive →

Triggers

New file uploaded

Fires when a new file is uploaded to Google Drive.

File shared

Fires when a file in Google Drive is shared with someone new.

Folder updated

Fires when a folder's contents change in Google Drive.

Actions

Upload file

Uploads a file to Google Drive.

Create folder

Creates a new folder in Google Drive.

Share file

Shares a file from Google Drive with a link or user.

Log file updates directly as support ticket comments When a new log file is uploaded to Google Drive, automatically add a ticket comment in Record so support agents can review the diagnostic details. See details

Create support tickets when critical folders are updated When an urgent system audit folder is updated in Google Drive, automatically create a high-priority ticket in Record for team investigation. See details

See all Record + Google Drive integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Set up storage folders when support tickets are created” between Record and Google Drive?

Yes — describe it in the box above and Knit's Integrations Agent researches Record and Google Drive's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does combining Google Drive and Record help customer support teams?

Support teams can automatically link support ticket attachments directly into Google Drive folders or add ticket comments when new files are shared.

Can file uploads in Google Drive automatically update ticket progress?

Yes, uploading resolution guides or logs into Google Drive can automatically post comments or change statuses on related tickets in Record.