Create customer profiles from shared files

When a team member uploads client information in Facebook Messenger, automatically create or update the corresponding customer profile in Recras.

Try:

See all Recras + Facebook Messenger integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Recras Explore Recras →

Triggers

New booking made

Fires when a new booking or appointment is made in Recras.

Booking rescheduled or canceled

Fires when a booking in Recras is changed or canceled.

New customer

Fires when a new customer books for the first time in Recras.

Actions

Create a booking

Creates a new booking or appointment in Recras.

Cancel or reschedule a booking

Cancels or moves a booking in Recras.

Create or update a customer

Creates or updates a customer record in Recras.

Add the booking to a calendar

Adds a booking from Recras to a connected calendar.

Facebook Messenger Explore Facebook Messenger →

Triggers

New message posted

Fires when a new message is posted to a channel in Facebook Messenger.

New channel created

Fires when a new channel is created in Facebook Messenger.

Mentioned in a message

Fires when your team or a keyword is mentioned in Facebook Messenger.

New file shared

Fires when a new file is shared in Facebook Messenger.

Actions

Send channel message

Posts a message to a channel in Facebook Messenger.

Send direct message

Sends a direct message to a specific person in Facebook Messenger.

Add reaction

Reacts to a message in Facebook Messenger.

Invite user to channel

Adds a user to a channel in Facebook Messenger.

Announce new client bookings in team chat Whenever a client schedules an appointment in Recras, post a channel message in Facebook Messenger so the team can prepare. See details

Update team channels when appointments are canceled or rescheduled When a customer reschedules or cancels a booking in Recras, send a direct message in Facebook Messenger to notify the assigned staff member. See details

See all Recras + Facebook Messenger integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Create customer profiles from shared files” between Recras and Facebook Messenger?

Yes — describe it in the box above and Knit's Integrations Agent researches Recras and Facebook Messenger's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integration between Facebook Messenger and Recras keep my team organized?

Real-time announcements for new, rescheduled, or canceled appointments appear instantly in Facebook Messenger, ensuring staff are prepared without constantly monitoring calendar tools.

Can chat activities in Facebook Messenger manage customer profiles?

Yes, when new files or customer details are shared in Facebook Messenger, you can automatically create or update customer records in Recras.