Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in 8x8, automatically log the activity on the contact's record in Recruit.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Recruit Explore Recruit →

Triggers

New contact or lead

Fires when a new contact or lead is added to Recruit.

Contact updated

Fires when a field on a contact changes in Recruit.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in Recruit.

Deal won

Fires when a deal is marked won in Recruit.

Actions

Create or update contact

Creates or updates a contact in Recruit.

Create deal

Creates a new deal in Recruit.

Update record stage

Moves a deal or record to a new stage in Recruit.

Log activity

Logs a call, email, or note against a record in Recruit.

8x8 Explore 8x8 →

Triggers

New inbound SMS

Fires when a new text message is received in 8x8.

New call

Fires when a new call comes in or out through 8x8.

Missed call

Fires when a call is missed in 8x8.

Call recording ready

Fires when a call recording finishes processing in 8x8.

Actions

Send an SMS or MMS

Sends a text message through 8x8.

Place an outbound call

Starts an outbound call via 8x8.

Create or update a contact

Creates or updates a contact in 8x8.

Send a voice message

Sends a recorded voice message via 8x8.

Send text messages to newly created leads When a new lead is created in Recruit, automatically send a welcome SMS via 8x8 to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Recruit, send an automated SMS via 8x8 to confirm details with the client. See details

See all Recruit + 8x8 integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Recruit and 8x8?

Yes — describe it in the box above and Knit's Integrations Agent researches Recruit and 8x8's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Recruit and 8x8 help track phone communications?

Inbound calls, text messages, and missed calls handled in 8x8 can automatically log activities or update lead profiles directly inside Recruit.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Recruit can prompt 8x8 to send an automated SMS confirmation or message to the client.