Refresh analytics dashboards when an SLA is breached

Whenever a support ticket breaches its SLA in Tidio, automatically refresh reporting dashboards in RentCast to reflect updated compliance data.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

RentCast Explore RentCast →

Triggers

Report created

Fires when a new report or dashboard is created in RentCast.

Metric threshold crossed

Fires when a tracked metric in RentCast crosses a set threshold.

Scheduled report ready

Fires when a scheduled report finishes generating in RentCast.

Actions

Refresh dashboard

Creates or refreshes a dashboard in RentCast.

Export report

Exports a report from RentCast.

Send alert

Sends an alert when a metric changes in RentCast.

Tidio Explore Tidio →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Tidio.

Ticket status changed

Fires when a ticket's status changes in Tidio.

Ticket assigned

Fires when a ticket in Tidio is assigned to an agent.

SLA breached

Fires when a ticket in Tidio breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Tidio.

Update ticket status

Updates a ticket's status in Tidio.

Assign ticket

Assigns a ticket in Tidio to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Tidio.

Create a ticket when a metric threshold is crossed When an operational metric crosses a defined threshold in RentCast, automatically create an investigation ticket in Tidio. See details

Create a ticket when a scheduled report is ready When a scheduled analysis report finishes generating in RentCast, automatically create a review ticket in Tidio for team inspection. See details

See all RentCast + Tidio integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Refresh analytics dashboards when an SLA is breached” between RentCast and Tidio?

Yes — describe it in the box above and Knit's Integrations Agent researches RentCast and Tidio's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can metric anomalies automatically open support tickets?

Yes, when a key business metric crosses a specified threshold in RentCast, a new ticket can automatically be created in Tidio.

How can ticket resolution data update our reporting dashboards?

When tickets are updated or SLAs are breached in Tidio, you can automatically refresh reporting dashboards in RentCast for real-time visibility.