Create support tickets from published documentation

When a new page is created in EasyTranslate, automatically create a tracking ticket in Re:plain so team members can review and approve it.

Try:

See all Re:plain + EasyTranslate integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Re:plain Explore Re:plain →

Triggers

New ticket created

Fires when a new support ticket is created in Re:plain.

Ticket status changed

Fires when a ticket's status changes in Re:plain.

Ticket assigned

Fires when a ticket in Re:plain is assigned to an agent.

SLA breached

Fires when a ticket in Re:plain breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Re:plain.

Update ticket status

Updates a ticket's status in Re:plain.

Assign ticket

Assigns a ticket in Re:plain to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Re:plain.

EasyTranslate Explore EasyTranslate →

Triggers

New page created

Fires when a new page or doc is created in EasyTranslate.

Record added

Fires when a new record is added to a database or table in EasyTranslate.

Doc published

Fires when a doc in EasyTranslate is published or shared.

Status changed

Fires when a status field changes on a record in EasyTranslate.

Actions

Create page from template

Starts a new page in EasyTranslate from a saved template.

Add or update record

Creates or updates a record in EasyTranslate.

Append text

Adds text to the end of an existing doc in EasyTranslate.

Move page

Moves a page in EasyTranslate into a different space.

Log ticket SLA breaches into incident docs When an SLA is breached in Re:plain, automatically append the breach details to your incident log page in EasyTranslate for team post-mortems. See details

Update ticket status when documentation status changes When a document's status changes in EasyTranslate, automatically update the corresponding ticket status in Re:plain to reflect progress. See details

See all Re:plain + EasyTranslate integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Create support tickets from published documentation” between Re:plain and EasyTranslate?

Yes — describe it in the box above and Knit's Integrations Agent researches Re:plain and EasyTranslate's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why pair EasyTranslate and Re:plain?

Connecting these apps bridges support operations and knowledge management, allowing support tickets and team documentation to stay synchronized effortlessly.

Can SLA warnings in Re:plain alert our team inside EasyTranslate?

When an SLA is breached in Re:plain, you can automatically append warning details or update project records in EasyTranslate to escalate the issue.