respond.io B2Chat

respond.io + B2Chat Integrations, Built by an AI Agent

Put respond.io + B2Chat to work with AI and enterprise-grade automation

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See the kind of workflows teams build with respond.io and B2Chat below — describe the exact one you want above and the Agent builds it on demand.

Post missed call alerts to support channels When a missed call occurs in respond.io, automatically send a channel message in B2Chat with caller details so someone can follow up immediately. See details
Share call recordings in discussion channels When a call recording is ready in respond.io, automatically send a direct message in B2Chat containing the audio recording link for easy team review. See details
Send SMS updates from team channel messages When a message is posted in a broadcast channel in B2Chat, automatically send an SMS to relevant clients using respond.io. See details

Browse the full workflow library →

Looking to achieve something else with respond.io and B2Chat?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for respond.io and B2Chat

Everything respond.io and B2Chat can do inside a workflow — the triggers that start one and the actions that run when it fires.

respond.io Explore respond.io →

respond.io is a customer conversation management platform that unifies messaging channels into a single inbox for sales and support.

Triggers
Call Ended

Triggers when a Call is ended.

Contact Assignee Updated

Triggers when the assignee of a Contact is updated.

Contact Tag Updated

Triggers when Tag(s) are removed or added on a Contact.

Contact Updated

Triggers when any Contact Fields of a Contact are updated.

Conversation Closed

Triggers when a conversation is closed.

Conversation Opened

Triggers when a conversation is opened.

Actions
Add Comment

Adds a comment to a conversation.

Add Space Tag

Adds space tag

Add Tags

Adds Tag(s) for a Contact

Create Contact

Creates a Contact. Leave the contact field empty if you want to store an empty value. It is highly recommended to add a delay before executing a new action after creating a new contact, as processing time is required.

Create Custom Field

Creates a Custom Field.

Create or Update Contact

Creates or updates a Contact. Leave the contact field empty if you want to store an empty value or remain the existing value. It is highly recommended to add a delay before executing a new action after creating a new contact, as processing time is required.

B2Chat Explore B2Chat →

B2Chat is a multi-channel messaging platform that consolidates customer conversations from live chat and instant messaging into one platform.

Actions
Add Contact

Add a contact to B2Chat console

Send WhatsApp Message

Send a WhatsApp message using the B2Chat Broadcast API

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Customer Stories

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Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
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Rohit Singh
GM, Payoneer Workforce Management

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FAQ

Common questions about respond.io + B2Chat

Is there a pre-built respond.io + B2Chat automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches respond.io and B2Chat's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built respond.io or B2Chat connector?

No. The Agent works whether or not respond.io or B2Chat already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating B2Chat with respond.io help customer communication?

It brings incoming texts and missed calls from respond.io straight into B2Chat channels, so your team can respond instantly or review call recordings together.

Can team members send SMS messages to clients directly from B2Chat?

Yes, messages posted in specific B2Chat channels can automatically initiate outbound SMS or MMS messages through respond.io.

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