Process incoming text messages with AI

When a customer sends an SMS to Ooma Office, run an agent in Retell AI to analyze the inquiry and generate an appropriate response.

Try:

See all Retell AI + Ooma Office integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Retell AI Explore Retell AI →

Triggers

Agent run completed

Fires when an Retell AI agent finishes a task or run.

Call or conversation completed

Fires when an Retell AI agent finishes a call or conversation.

Lead qualified by agent

Fires when an Retell AI agent marks a lead qualified.

Actions

Run an agent or tool

Triggers an Retell AI agent or tool with a set of inputs.

Start an outbound call

Has an Retell AI agent place an outbound call.

Add a lead to a campaign

Adds a lead to an outreach campaign in Retell AI.

Ooma Office Explore Ooma Office →

Triggers

New inbound SMS

Fires when a new text message is received in Ooma Office.

New call

Fires when a new call comes in or out through Ooma Office.

Missed call

Fires when a call is missed in Ooma Office.

Call recording ready

Fires when a call recording finishes processing in Ooma Office.

Actions

Send an SMS or MMS

Sends a text message through Ooma Office.

Place an outbound call

Starts an outbound call via Ooma Office.

Create or update a contact

Creates or updates a contact in Ooma Office.

Send a voice message

Sends a recorded voice message via Ooma Office.

Text newly qualified leads automatically When Retell AI successfully qualifies a prospect, instantly send them a personalized text message through Ooma Office to schedule next steps. See details

Save conversation outcomes to phone contact records After an AI conversation finishes in Retell AI, automatically update the corresponding contact details in Ooma Office with key notes from the call. See details

See all Retell AI + Ooma Office integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Process incoming text messages with AI” between Retell AI and Ooma Office?

Yes — describe it in the box above and Knit's Integrations Agent researches Retell AI and Ooma Office's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What are the benefits of integrating Retell AI with Ooma Office?

Linking Retell AI and Ooma Office allows you to automate phone calls and SMS messaging based on AI interactions, ensuring prospects receive immediate touchpoints.

Can AI agents handle responses to incoming text messages?

Yes, when an inbound text arrives in Ooma Office, Retell AI can evaluate the message and run automated follow-up steps immediately.