Log survey feedback directly to CRM activity logs

When a customer completes a survey in Retently, automatically log the activity under their profile in Copper so reps see customer sentiment.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Retently Explore Retently →

Triggers

New form response

Fires when a form is submitted in Retently.

Survey completed

Fires when a respondent finishes a survey in Retently.

Response updated

Fires when an existing response is edited in Retently.

Actions

Create or update form

Creates or updates a form or survey in Retently.

Retrieve a response

Looks up a specific form response in Retently.

Add a respondent

Adds a respondent or contact to a form in Retently.

Copper Explore Copper →

Triggers

New contact or lead

Fires when a new contact or lead is added to Copper.

Contact updated

Fires when a field on a contact changes in Copper.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in Copper.

Deal won

Fires when a deal is marked won in Copper.

Actions

Create or update contact

Creates or updates a contact in Copper.

Create deal

Creates a new deal in Copper.

Update record stage

Moves a deal or record to a new stage in Copper.

Log activity

Logs a call, email, or note against a record in Copper.

Convert form responses into CRM contacts When a prospect submits a new form response in Retently, automatically create or update their contact profile in Copper. See details

Send customer feedback surveys on closed deals When a deal is marked won in Copper, automatically add the customer as a respondent in Retently to gather post-sale feedback. See details

See all Retently + Copper integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log survey feedback directly to CRM activity logs” between Retently and Copper?

Yes — describe it in the box above and Knit's Integrations Agent researches Retently and Copper's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can form submissions automatically create deals in Copper?

Yes, inbound responses from Retently can instantly generate new lead records or deals in Copper without manual data entry.

Can I send survey invitations based on deal updates in Copper?

Yes, when a deal is won or updated in Copper, you can automatically add the contact as a respondent in Retently to collect feedback.