Retently Dovetail

Retently + Dovetail Integrations, Built by an AI Agent

Put Retently + Dovetail to work with AI and enterprise-grade automation

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See the kind of workflows teams build with Retently and Dovetail below — describe the exact one you want above and the Agent builds it on demand.

Retently + Dovetail When a customer unsubscribes in Retently, mark the customer feedback record in Dovetail. See details
Refresh analytics dashboards upon survey completion When a survey is completed in Retently, automatically initiate a dashboard refresh in Dovetail so real-time metrics stay accurate. See details
Collect customer feedback when metric thresholds drop When a key business metric crosses a threshold in Dovetail, automatically add key contacts as respondents in Retently to gather feedback. See details
Fetch specific survey responses when reports are generated When a scheduled report is ready in Dovetail, automatically retrieve the latest survey response from Retently to populate qualitative insights. See details

Browse the full workflow library →

Looking to achieve something else with Retently and Dovetail?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for Retently and Dovetail

Everything Retently and Dovetail can do inside a workflow — the triggers that start one and the actions that run when it fires.

Retently Explore Retently →

A customer feedback survey platform that measures customer satisfaction using Net Promoter Score across multiple channels.

Triggers
New Survey Response

Triggers when a new survey response is received.

Campaign Score Updated

Triggers when the survey campaign’s score (NPS, CSAT, CES) is updated.

Company Score Updated

Triggers when a company’s score (NPS, CSAT, CES) is updated.

Overall Metric Score Updated

Triggers when the score is updated for a particular metric (NPS, CSAT, CES).

Customer Unsubscribed

Triggers when a customer opts out of surveys.

Actions
Apply Tag to Response

Adds a tag to a survey response.

Apply Topic to Response

Adds a topic to a survey response.

Create or Update Customer

Creates a new customer or updates an existing one.

Schedule a Web In-App Survey

Create a new contact or update an existing one, and schedule a web in-app survey.

Send an Email Survey

Create a new contact or update an existing one, and send and trigger an email survey.

Unsubscribe Customer

Unsubscribes a customer.

Dovetail Explore Dovetail →

A customer research and user insights platform that helps product teams analyze, transcribe, and centralize user research data.

Triggers
New Project

Triggers when a new project is created

Updated Project

Triggers when a project is updated.

Actions
Add Data Point to Channel

Adds a data point to a channel.

Add Doc to Project

Adds a doc to an existing project.

Add Data to Project

Adds data to an existing project.

Add Contact

Adds a contact to the contacts database.

Add Data Point to Source

Adds a data point to a Zapier source in your workspace.

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Customer Stories

See how leading technology firms are scaling their operations

Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
H
Huynh H
Developer, Multiplier
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
J
Jayesh
Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
P
Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
A
Aditya
Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
R
Rohit Singh
GM, Payoneer Workforce Management

#1 in Ease of Integrations

4.9 out of 5 stars

4.9 out of 5 stars on G2

G2 Leader, Spring 2026G2 Fastest Implementation, Spring 2026G2 High Performer, Spring 2026G2 Best Est. ROI, Spring 2026
FAQ

Common questions about Retently + Dovetail

Is there a pre-built Retently + Dovetail automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Retently and Dovetail's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built Retently or Dovetail connector?

No. The Agent works whether or not Retently or Dovetail already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do Dovetail and Retently work together?

Data collected from surveys in Retently can instantly initiate dashboard refreshes in Dovetail, while performance metrics in Dovetail can trigger targeted feedback outreach in Retently.

Can metric changes in Dovetail collect feedback in Retently?

Yes, when key thresholds are crossed in Dovetail, you can automatically add respondents in Retently to investigate operational changes.

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