Retently + Freshservice Integrations, Built by an AI Agent
Put Retently + Freshservice to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Retently and Freshservice
See the kind of workflows teams build with Retently and Freshservice below — describe the exact one you want above and the Agent builds it on demand.
Retently + Freshservice
When a campaign score updates in Retently, record the score metrics in Freshservice.
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Turn survey bug reports into developer tickets
When a user completes a bug report survey in Retently, automatically create a detailed issue in Freshservice for your engineering team to investigate.
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Log resolved issue details back to user response records
When an issue is resolved in Freshservice, automatically update the corresponding respondent entry in Retently to keep customer feedback loops closed.
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Assign priority developer tasks from feature request forms
When a new form submission is received in Retently, automatically create and assign an issue to a developer in Freshservice based on the request category.
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Browse the full workflow library →
Looking to achieve something else with Retently and Freshservice?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Retently and Freshservice
Everything Retently and Freshservice can do inside a workflow — the triggers that start one and the actions that run when it fires.
Retently Explore Retently →
A customer feedback survey platform that measures customer satisfaction using Net Promoter Score across multiple channels.
TriggersTriggers when a new survey response is received.
Triggers when the survey campaign’s score (NPS, CSAT, CES) is updated.
Triggers when a company’s score (NPS, CSAT, CES) is updated.
Triggers when the score is updated for a particular metric (NPS, CSAT, CES).
Triggers when a customer opts out of surveys.
Adds a tag to a survey response.
Adds a topic to a survey response.
Creates a new customer or updates an existing one.
Create a new contact or update an existing one, and schedule a web in-app survey.
Create a new contact or update an existing one, and send and trigger an email survey.
Unsubscribes a customer.
Freshservice Explore Freshservice →
An IT service management software that manages ticketing, asset inventory, server health, and system monitoring.
TriggersTriggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshservice Support Ticket.
Create a ticket in Freshservice for your domain.
Allows you to create a Requester in Freshservice for your support domain.
Creates a ticket approval request
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Other Forms & Surveys apps on Knit
Explore more Forms & Surveys integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
123FormBuilder
A versatile web form creation tool that allows users to build custom online forms, surveys, and workflows without coding.
4screens
An interactive content creation platform that lets users build custom surveys, polls, quizzes, and online forms.
AbcSubmit
AbcSubmit is online form builder software designed to build web forms, surveys, and payment forms.
AdPage
AdPage is a digital marketing platform for building high-converting landing pages, interactive quizzes, and lead generation forms.
Agolix
Agolix is an online assessment and survey creation tool used to generate customized quizzes, tests, and automated reports.
AidaForm
AidaForm is online form builder software used to create web forms, surveys, and order forms.
Aiva
Aiva is a web conversion tool that enables businesses to build interactive website popups, forms, and call-to-action overlays.
Alchemer
An enterprise survey and customer feedback platform for gathering, analyzing, and acting on operational and customer data.
Other IT Service Management apps on Knit
Explore more IT Service Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Action1
A cloud-based patch management and remote monitoring software that secures endpoint devices and software installations.
Alloy Navigator
An IT service management platform that provides asset tracking, help desk ticketing, and automated workflow solutions for IT teams.
Asset Panda
An asset tracking and inventory management platform designed to track physical assets, equipment, and tools.
Atera
Atera is an IT management and remote monitoring platform designed for IT departments and managed service providers.
Autotask
An IT business management platform that combines professional services automation, ticketing, resource scheduling, and customer management.
BOSSDesk
An IT service management platform that provides service desk ticketing, asset management, and workflow automation.
ConnectWise Manage
A professional services automation software that integrates business operations, ticketing, project tracking, and customer billing.
Docusnap365
Docusnap365 is an IT infrastructure inventory and documentation tool that automatically analyzes, visualizes, and reports on network environments.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Retently + Freshservice
Is there a pre-built Retently + Freshservice automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Retently and Freshservice's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Retently or Freshservice connector?
No. The Agent works whether or not Retently or Freshservice already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How can customer feedback forms feed into engineering tasks?
When users submit a bug report or survey in Retently, a structured issue is automatically created in Freshservice for developers to triage.
Can survey tools gather follow-up details based on issue updates?
Yes, when an issue status changes or is resolved in Freshservice, you can update form records or add respondents in Retently for follow-up testing.