Send follow-up communications upon ticket resolution

When a support ticket status changes to solved in Crisp, update the contact profile in ReviewTrackers and add them to a customer satisfaction sequence.

Try:

See all ReviewTrackers + Crisp integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ReviewTrackers Explore ReviewTrackers →

Triggers

New lead captured

Fires when a new lead or contact is captured in ReviewTrackers.

Contact enters a workflow

Fires when a contact enters an automation in ReviewTrackers.

Contact updated

Fires when a field on a contact changes in ReviewTrackers.

Contact unsubscribed

Fires when a contact unsubscribes in ReviewTrackers.

Actions

Create or update a contact

Creates or updates a contact in ReviewTrackers.

Add a contact to a campaign

Adds a contact to a workflow or campaign in ReviewTrackers.

Send a message

Sends an email or message to a contact via ReviewTrackers.

Apply or remove a tag

Changes a contact's tags in ReviewTrackers.

Crisp Explore Crisp →

Triggers

New ticket created

Fires when a new support ticket is created in Crisp.

Ticket status changed

Fires when a ticket's status changes in Crisp.

Ticket assigned

Fires when a ticket in Crisp is assigned to an agent.

SLA breached

Fires when a ticket in Crisp breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Crisp.

Update ticket status

Updates a ticket's status in Crisp.

Assign ticket

Assigns a ticket in Crisp to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Crisp.

Pause marketing messages when critical support tickets open When a new support ticket is created in Crisp, automatically apply a temporary hold tag to the contact in ReviewTrackers. See details

Create support tickets for unengaged or unsubscribed leads When a lead unsubscribes in ReviewTrackers, automatically create a ticket in Crisp for an account manager to investigate potential churn. See details

See all ReviewTrackers + Crisp integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Send follow-up communications upon ticket resolution” between ReviewTrackers and Crisp?

Yes — describe it in the box above and Knit's Integrations Agent researches ReviewTrackers and Crisp's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support team members manage marketing messaging when an SLA is breached?

Yes, when an SLA breach occurs in Crisp, a tag can be applied in ReviewTrackers to pause marketing emails until the issue is resolved.

Can customer marketing unsubscribes update open support tickets?

Yes, when a contact unsubscribes in ReviewTrackers, a comment can be automatically added to open tickets in Crisp to keep support agents informed.