Notify assigned agents on direct messages when tickets update
When a ticket status changes in tawk.to, send a direct message in Rocket.Chat to notify the assigned team member without cluttering email inboxes.
See all Rocket.Chat + tawk.to integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Rocket.Chat Explore Rocket.Chat →
TriggersFires when a new message is posted to a channel in Rocket.Chat.
Fires when your team or a keyword is mentioned in Rocket.Chat.
Fires when a new channel is created in Rocket.Chat.
Fires when a new file is shared in Rocket.Chat.
Posts a message to a channel in Rocket.Chat.
Sends a direct message to a person in Rocket.Chat.
Creates a new channel in Rocket.Chat.
Adds a user to a channel in Rocket.Chat.
tawk.to Explore tawk.to →
TriggersFires when a new support ticket or chat conversation starts in tawk.to.
Fires when a ticket's status changes in tawk.to.
Fires when a ticket in tawk.to is assigned to an agent.
Fires when a ticket in tawk.to breaches its response SLA.
Creates a new ticket in tawk.to.
Updates a ticket's status in tawk.to.
Assigns a ticket in tawk.to to an agent.
Posts a reply or internal note on a ticket or conversation in tawk.to.
More Rocket.Chat + tawk.to workflows
Broadcast urgent SLA alerts to team channels
When a support ticket breaches its SLA in tawk.to, automatically post an urgent notification in Rocket.Chat so managers can intervene quickly.
See details
Create support tickets from team chat mentions
When a user is tagged in an operational channel in Rocket.Chat, create a detailed support ticket in tawk.to to keep accountability clear.
See details
See all Rocket.Chat + tawk.to integrations → · Browse the full workflow library →
Common questions
Can Knit build “Notify assigned agents on direct messages when tickets update” between Rocket.Chat and tawk.to?
Yes — describe it in the box above and Knit's Integrations Agent researches Rocket.Chat and tawk.to's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can internal messages in team channels become support tickets?
Yes, mentioning team members or posting specific messages in Rocket.Chat can automatically create a ticket in tawk.to to ensure issues are tracked and resolved.
How are teams notified when ticket deadlines are at risk?
When an SLA deadline is breached in tawk.to, an urgent message is posted into a channel in Rocket.Chat to alert engineers or managers immediately.