Create phone contacts from social media interactions

When a user leaves a new mention or comment in Facebook Messenger, automatically create or update a contact in Routee to continue the conversation via text.

Try:

See all Routee + Facebook Messenger integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Routee Explore Routee →

Triggers

New inbound SMS

Fires when a new text message is received in Routee.

New call

Fires when a new call comes in or out through Routee.

Missed call

Fires when a call is missed in Routee.

Call recording ready

Fires when a call recording finishes processing in Routee.

Actions

Send an SMS or MMS

Sends a text message through Routee.

Place an outbound call

Starts an outbound call via Routee.

Create or update a contact

Creates or updates a contact in Routee.

Send a voice message

Sends a recorded voice message via Routee.

Facebook Messenger Explore Facebook Messenger →

Triggers

New post published

Fires when a scheduled post goes live in Facebook Messenger.

Post failed to publish

Fires when a post fails to publish in Facebook Messenger.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Facebook Messenger.

Actions

Create or schedule a post

Creates a post in Facebook Messenger or adds it to the schedule.

Add a post to the queue

Adds a post to the publishing queue in Facebook Messenger.

Reply to a comment

Posts a reply to a comment in Facebook Messenger.

Send text alerts for direct social media mentions When a new mention or comment is published on Facebook Messenger, automatically send an SMS or MMS using Routee so your support team never misses an inquiry. See details

Queue social posts based on popular text inquiries When a new inbound SMS is received in Routee, automatically add a post to the queue in Facebook Messenger to address trending topics publicly. See details

See all Routee + Facebook Messenger integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create phone contacts from social media interactions” between Routee and Facebook Messenger?

Yes — describe it in the box above and Knit's Integrations Agent researches Routee and Facebook Messenger's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Routee to Facebook Messenger improve customer response times?

You can automatically send a text alert in Routee whenever a customer leaves an urgent mention or comment on Facebook Messenger.

Can I collect contacts from social channels into my phone messaging system?

Yes, public interactions such as comments in Facebook Messenger can automatically create or update a contact record in Routee.