Update tickets when an incident is resolved
When an incident is resolved in Runscope, add a note to the related tickets in Freshdesk.
See all Runscope + Freshdesk integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Runscope Explore Runscope →
TriggersFires when a monitor or check in Runscope raises an alert.
Fires when an incident is opened or updated in Runscope.
Fires when a monitored site, service or alarm in Runscope changes state.
Opens a new incident or alert in Runscope.
Acknowledges an open incident in Runscope.
Resolves an incident in Runscope.
Freshdesk Explore Freshdesk →
TriggersFires when a new support ticket or chat conversation starts in Freshdesk.
Fires when a ticket's status changes in Freshdesk.
Fires when a ticket in Freshdesk is assigned to an agent.
Fires when a ticket in Freshdesk breaches its response SLA.
Creates a new ticket in Freshdesk.
Updates a ticket's status in Freshdesk.
Assigns a ticket in Freshdesk to an agent.
Posts a reply or internal note on a ticket or conversation in Freshdesk.
More Runscope + Freshdesk workflows
Open an incident from an urgent ticket
When an urgent ticket is created in Freshdesk, create an incident in Runscope.
See details
Create a tracking ticket for each alert
When Runscope raises a new alert, create a ticket in Freshdesk so it is tracked to closure.
See details
See all Runscope + Freshdesk integrations → · Browse the full workflow library →
Common questions
Can Knit build “Update tickets when an incident is resolved” between Runscope and Freshdesk?
Yes — describe it in the box above and Knit's Integrations Agent researches Runscope and Freshdesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect incident management to a helpdesk?
When something breaks, tickets pile up in Freshdesk. Linking them to the incident in Runscope keeps support informed and avoids duplicate investigation.
Can a ticket open an incident?
Yes. When a ticket in Freshdesk reports an outage, you can create an incident in Runscope for the on-call team.