Salesforce + Freshservice Integrations
Put Salesforce + Freshservice to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Salesforce and Freshservice
See the kind of workflows teams build with Salesforce and Freshservice below — describe the exact one you want above and the Agent builds it on demand.
Salesforce + Freshservice
When a new ticket is logged in Freshservice, log a case in Salesforce.
Log technical issues directly to deal activities
When a new issue is captured in Freshservice, automatically log an activity in Salesforce so account managers stay informed about bugs affecting their accounts.
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Turn sales milestones into engineering onboarding tasks
When a deal stage changes in Salesforce, automatically create a new issue in Freshservice to notify developers to start implementation.
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Update sales deal stages when releases launch
When a successful deployment is tracked in Freshservice, automatically update the deal stage in Salesforce to keep revenue teams aligned on product deliveries.
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Browse the full workflow library →
Looking to achieve something else with Salesforce and Freshservice?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Salesforce and Freshservice
Everything Salesforce and Freshservice can do inside a workflow — the triggers that start one and the actions that run when it fires.
Salesforce Explore Salesforce →
Salesforce is a cloud-based customer relationship management software designed to streamline sales, service, and marketing processes across organizations.
TriggersTriggers when a new Attachment is added to a case.
Triggers when a new Contact is created.
Triggers when a field is updated on the object specified. It will output the old and new field values.
Triggers when an attachment, note, or content document is added or updated on any record of the specified Salesforce object.
Triggers when a new Lead is created.
Triggers when a new outbound message is received in Salesforce.
Adds an existing contact to an existing campaign.
Adds an existing file to an existing Record.
Adds an existing lead to an existing campaign.
Direct pass-through to custom Apex REST endpoints at /services/apexrest/... with minimal processing. Send exactly what your Apex class expects.
Adds an existing contact to an existing campaign.
Creates a new attachment (max 25MB).
Freshservice Explore Freshservice →
An IT service management software that manages ticketing, asset inventory, server health, and system monitoring.
TriggersTriggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshservice Support Ticket.
Create a ticket in Freshservice for your domain.
Allows you to create a Requester in Freshservice for your support domain.
Creates a ticket approval request
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Other CRM apps on Knit
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10xCRM
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17hats
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1CRM
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AccuLynx
AccuLynx is a dedicated roofing business management software designed to streamline contracting estimates, field management, lead tracking, and client communications.
Act!
Act! is a customer relationship management and marketing automation solution designed to manage sales pipelines, customer records, and communication histories.
Actionstep
Actionstep is a cloud-based law practice management platform that includes legal CRM, matter management, and billing tools.
Advyzon
Advyzon is an all-in-one financial advisor management platform combining client reporting, billing, document management, and CRM features.
Aesthetic Record EMR
Aesthetic Record EMR is an electronic medical records and practice management solution designed specifically for medical spas and aesthetic clinics.
Other Developer Tools apps on Knit
Explore more Developer Tools integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
0CodeKit
0CodeKit is a suite of low-code developer utilities for converting, parsing, and manipulating data formats without server setup.
Action1
A cloud-based patch management and remote monitoring software that secures endpoint devices and software installations.
Alpaca
Alpaca is a developer brokerage platform that enables developers to build stock and cryptocurrency trading applications and automated algorithms.
Amazon CloudWatch
A monitoring and observability service that tracks metrics, logs, and server infrastructure across AWS resources.
Amazon Polly
Amazon Polly is a cloud service that uses advanced deep learning technologies to convert written text into spoken audio.
Amazon SQS
A fully managed message queuing service that enables decoupled and scalable cloud microservices, distributed systems, and serverless applications.
Apify
Apify is a web scraping and data extraction platform that automates web data collection using cloud-based bots and AI tools.
Approveit
Approveit is an operations approval workflow platform that automates internal requests and compliance approvals directly within messaging channels.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Salesforce + Freshservice
Is there a pre-built Salesforce + Freshservice automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Salesforce and Freshservice's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Salesforce or Freshservice connector?
No. The Agent works whether or not Salesforce or Freshservice already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why should I integrate my developer tool with my CRM?
Connecting Freshservice to Salesforce helps sales and engineering align by automatically keeping deal records updated with deployment status and critical software issues.
Can changes in sales deal stages automatically create technical tasks?
Yes, when a deal stage updates in Salesforce, you can automatically create an issue in Freshservice to kick off client onboarding or custom engineering work.