Send follow-up communications upon ticket resolution

When a support ticket status changes to solved in Saysimple, update the contact profile in Metadata and add them to a customer satisfaction sequence.

Try:

See all Saysimple + Metadata integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Saysimple Explore Saysimple →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Saysimple.

Ticket status changed

Fires when a ticket's status changes in Saysimple.

Ticket assigned

Fires when a ticket in Saysimple is assigned to an agent.

SLA breached

Fires when a ticket in Saysimple breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Saysimple.

Update ticket status

Updates a ticket's status in Saysimple.

Assign ticket

Assigns a ticket in Saysimple to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Saysimple.

Metadata Explore Metadata →

Triggers

New lead captured

Fires when a new lead or contact is captured in Metadata.

Contact enters a workflow

Fires when a contact enters an automation in Metadata.

Contact updated

Fires when a field on a contact changes in Metadata.

Contact unsubscribed

Fires when a contact unsubscribes in Metadata.

Actions

Create or update a contact

Creates or updates a contact in Metadata.

Add a contact to a campaign

Adds a contact to a workflow or campaign in Metadata.

Send a message

Sends an email or message to a contact via Metadata.

Apply or remove a tag

Changes a contact's tags in Metadata.

Pause marketing messages when critical support tickets open When a new support ticket is created in Saysimple, automatically apply a temporary hold tag to the contact in Metadata. See details

Create support tickets for unengaged or unsubscribed leads When a lead unsubscribes in Metadata, automatically create a ticket in Saysimple for an account manager to investigate potential churn. See details

See all Saysimple + Metadata integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Send follow-up communications upon ticket resolution” between Saysimple and Metadata?

Yes — describe it in the box above and Knit's Integrations Agent researches Saysimple and Metadata's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support team members manage marketing messaging when an SLA is breached?

Yes, when an SLA breach occurs in Saysimple, a tag can be applied in Metadata to pause marketing emails until the issue is resolved.

Can customer marketing unsubscribes update open support tickets?

Yes, when a contact unsubscribes in Metadata, a comment can be automatically added to open tickets in Saysimple to keep support agents informed.