Follow up on marketing unsubscribes with support tickets

When a contact unsubscribes in Seller.Tools, automatically create a ticket in Keeping so account managers can reach out and gather feedback.

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See all Seller.Tools + Keeping integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Seller.Tools Explore Seller.Tools →

Triggers

New lead captured

Fires when Seller.Tools captures a new lead or sign-up.

Engagement recorded

Fires when someone views, clicks or completes something in Seller.Tools.

Content published

Fires when a post, page or asset is published from Seller.Tools.

Actions

Create or update a contact

Creates or updates a contact or lead in Seller.Tools.

Add to a campaign or audience

Adds a contact to a campaign, audience or segment in Seller.Tools.

Keeping Explore Keeping →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Keeping.

Ticket status changed

Fires when a ticket's status changes in Keeping.

Ticket assigned

Fires when a ticket in Keeping is assigned to an agent.

SLA breached

Fires when a ticket in Keeping breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Keeping.

Update ticket status

Updates a ticket's status in Keeping.

Assign ticket

Assigns a ticket in Keeping to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Keeping.

Target struggling support contacts with retention segments When an SLA is breached in Keeping, automatically add the affected customer to a specialized retention segment in Seller.Tools for tailored follow-up. See details

Subscribe support contacts to marketing campaigns When a new ticket is created in Keeping, automatically add the customer as a subscriber in Seller.Tools to ensure they receive critical product updates. See details

See all Seller.Tools + Keeping integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Follow up on marketing unsubscribes with support tickets” between Seller.Tools and Keeping?

Yes — describe it in the box above and Knit's Integrations Agent researches Seller.Tools and Keeping's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Seller.Tools and Keeping help our support team?

It gives support agents full visibility into recent marketing touchpoints and allows team members to handle subscriber churn risks automatically.

Can unsubscribing from marketing emails generate a support ticket?

Yes, when a contact unsubscribes in Seller.Tools, you can automatically create a ticket in Keeping so customer service teams can investigate potential churn.