Sync contact records across business communications channels
When a new inbound SMS is received in LEX Reception, automatically create or update a contact profile in SendHub to keep customer address books identical.
See all SendHub + LEX Reception integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
SendHub Explore SendHub →
TriggersFires when a new text message is received in SendHub.
Fires when a new call comes in or out through SendHub.
Fires when a call is missed in SendHub.
Fires when a call recording finishes processing in SendHub.
Sends a text message through SendHub.
Starts an outbound call via SendHub.
Creates or updates a contact in SendHub.
Sends a recorded voice message via SendHub.
LEX Reception Explore LEX Reception →
TriggersFires when a new text message is received in LEX Reception.
Fires when a new call comes in or out through LEX Reception.
Fires when a call is missed in LEX Reception.
Fires when a call recording finishes processing in LEX Reception.
Sends a text message through LEX Reception.
Starts an outbound call via LEX Reception.
Creates or updates a contact in LEX Reception.
Sends a recorded voice message via LEX Reception.
More SendHub + LEX Reception workflows
Forward missed call alerts via backup text messages
When a missed call occurs in SendHub, automatically send an SMS from LEX Reception to notify team members or confirm receipt with the caller.
See details
Send secondary voice messages after completed recordings
When a call recording is ready in SendHub, automatically send a voice message in LEX Reception to follow up on secondary service lines.
See details
See all SendHub + LEX Reception integrations → · Browse the full workflow library →
Common questions
Can Knit build “Sync contact records across business communications channels” between SendHub and LEX Reception?
Yes — describe it in the box above and Knit's Integrations Agent researches SendHub and LEX Reception's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect two different phone and SMS platforms?
Linking SendHub with LEX Reception lets teams bridge separate communication systems, cross-notify staff about missed calls, and keep contact records consistent across carriers.
Can I automatically send texts from one platform when calls are missed on another?
Yes, a missed call detected in SendHub can immediately instruct LEX Reception to dispatch an automated text reply.