Send outbound SMS updates from chat mentions
When a team member is mentioned in a dedicated Rocket.Chat channel, automatically send a follow-up text message to the customer via SendHub.
See all SendHub + Rocket.Chat integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
SendHub Explore SendHub →
TriggersFires when a new text message is received in SendHub.
Fires when a new call comes in or out through SendHub.
Fires when a call is missed in SendHub.
Fires when a call recording finishes processing in SendHub.
Sends a text message through SendHub.
Starts an outbound call via SendHub.
Creates or updates a contact in SendHub.
Sends a recorded voice message via SendHub.
Rocket.Chat Explore Rocket.Chat →
TriggersFires when a new message is posted to a channel in Rocket.Chat.
Fires when your team or a keyword is mentioned in Rocket.Chat.
Fires when a new channel is created in Rocket.Chat.
Fires when a new file is shared in Rocket.Chat.
Posts a message to a channel in Rocket.Chat.
Sends a direct message to a person in Rocket.Chat.
Creates a new channel in Rocket.Chat.
Adds a user to a channel in Rocket.Chat.
More SendHub + Rocket.Chat workflows
Notify team channels about missed phone calls
When a call goes unanswered in SendHub, automatically post an alert message in a Rocket.Chat channel so a representative can follow up.
See details
Share incoming text messages with support teams
When a customer sends a new inbound SMS to SendHub, post the text content to a shared channel in Rocket.Chat for real-time visibility.
See details
See all SendHub + Rocket.Chat integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send outbound SMS updates from chat mentions” between SendHub and Rocket.Chat?
Yes — describe it in the box above and Knit's Integrations Agent researches SendHub and Rocket.Chat's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why integrate SendHub with Rocket.Chat?
It ensures your team gets immediate visibility into caller updates, missed calls, and incoming text messages without needing to log into separate telephony dashboards.
Can team members initiate customer communications from Rocket.Chat?
Yes, posting specific messages or mentions in Rocket.Chat can initiate text messages or voice broadcasts sent via SendHub.