Create development issues from chat mentions

When a team member is mentioned in a message in incident.io, automatically create a new issue in ServiceNow to track the requested fix.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ServiceNow Explore ServiceNow →

Triggers

New issue captured

Fires when a new error or issue is captured in ServiceNow.

Issue status changed

Fires when an issue's status changes in ServiceNow.

Deployment tracked

Fires when a new deployment is tracked in ServiceNow.

Actions

Create issue

Creates or updates an issue in ServiceNow.

Assign issue

Assigns an issue in ServiceNow to a teammate.

Resolve issue

Resolves or mutes an issue in ServiceNow.

incident.io Explore incident.io →

Triggers

New message posted

Fires when a new message is posted to a channel in incident.io.

New channel created

Fires when a new channel is created in incident.io.

Mentioned in a message

Fires when your team or a keyword is mentioned in incident.io.

New file shared

Fires when a new file is shared in incident.io.

Actions

Send channel message

Posts a message to a channel in incident.io.

Send direct message

Sends a direct message to a specific person in incident.io.

Add reaction

Reacts to a message in incident.io.

Invite user to channel

Adds a user to a channel in incident.io.

Notify team channels about software bugs When a new software issue is captured in ServiceNow, automatically send a channel message in incident.io so developers can investigate quickly. See details

Alert developers when deployments finish When a code deployment is tracked in ServiceNow, automatically send a direct message in incident.io to the release owner. See details

See all ServiceNow + incident.io integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create development issues from chat mentions” between ServiceNow and incident.io?

Yes — describe it in the box above and Knit's Integrations Agent researches ServiceNow and incident.io's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What are the benefits of linking ServiceNow with incident.io?

Connecting ServiceNow with incident.io keeps your technical team informed in real time by turning software alerts into instant chat messages and enabling quick task creation directly from chat discussions.

Can team messages automatically generate development tasks?

Yes, key chat interactions or user mentions in incident.io can automatically create new software issues in ServiceNow so critical bugs aren't overlooked.