Turn public social mentions into support tickets

When a user posts a new mention or comment on LinkedIn, automatically create a new ticket in ServicePRO so support teams can respond quickly.

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See all ServicePRO + LinkedIn integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ServicePRO Explore ServicePRO →

Triggers

New ticket created

Fires when a new support ticket is created in ServicePRO.

Ticket status changed

Fires when a ticket's status changes in ServicePRO.

Ticket assigned

Fires when a ticket in ServicePRO is assigned to an agent.

SLA breached

Fires when a ticket in ServicePRO breaches its response SLA.

Actions

Create ticket

Creates a new ticket in ServicePRO.

Update ticket status

Updates a ticket's status in ServicePRO.

Assign ticket

Assigns a ticket in ServicePRO to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in ServicePRO.

LinkedIn Explore LinkedIn →

Triggers

New post published

Fires when a scheduled post goes live in LinkedIn.

Post failed to publish

Fires when a post fails to publish in LinkedIn.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in LinkedIn.

Actions

Create or schedule a post

Creates a post in LinkedIn or adds it to the schedule.

Add a post to the queue

Adds a post to the publishing queue in LinkedIn.

Reply to a comment

Posts a reply to a comment in LinkedIn.

Queue social updates when support tickets reveal widespread issues When an SLA is breached on critical tickets in ServicePRO, automatically add a post to the queue in LinkedIn to update followers on service status. See details

Reply to customer social comments when ticket status changes When a ticket status is marked as resolved in ServicePRO, automatically publish a reply to the original social comment in LinkedIn. See details

See all ServicePRO + LinkedIn integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Turn public social mentions into support tickets” between ServicePRO and LinkedIn?

Yes — describe it in the box above and Knit's Integrations Agent researches ServicePRO and LinkedIn's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why connect LinkedIn with ServicePRO for customer service?

It allows customer service teams to catch brand mentions or complaints on LinkedIn and automatically route them to ServicePRO so no customer question is missed.

Can support agents reply to social comments directly from ticketing?

When ticket updates occur in ServicePRO, automated rules can queue or post responses on LinkedIn, keeping communications synchronized across platforms.