Log activity in CRM when customer tickets are created
When a new ticket is created in ServicePRO, automatically log activity in Pipedrive so account managers stay informed of open customer issues.
See all ServicePRO + Pipedrive integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
ServicePRO Explore ServicePRO →
TriggersFires when a new support ticket is created in ServicePRO.
Fires when a ticket's status changes in ServicePRO.
Fires when a ticket in ServicePRO is assigned to an agent.
Fires when a ticket in ServicePRO breaches its response SLA.
Creates a new ticket in ServicePRO.
Updates a ticket's status in ServicePRO.
Assigns a ticket in ServicePRO to an agent.
Posts an internal or public comment on a ticket in ServicePRO.
Pipedrive Explore Pipedrive →
TriggersFires when a new lead or contact is created in Pipedrive.
Fires when a deal moves to a new stage in Pipedrive.
Fires when a deal is marked won in Pipedrive.
Fires when a field on a contact changes in Pipedrive.
Creates or updates a contact in Pipedrive.
Creates a new deal in Pipedrive.
Moves a deal to a new stage in Pipedrive.
Logs a call, email, or note against a record in Pipedrive.
More ServicePRO + Pipedrive workflows
Open onboarding support tickets for newly closed deals
When a deal is won in Pipedrive, automatically create a ticket in ServicePRO so support engineers can initiate customer onboarding.
See details
Update deal stages when critical support SLAs are breached
If an SLA is breached in ServicePRO, automatically update the deal stage in Pipedrive to alert sales leaders of potential account risks.
See details
See all ServicePRO + Pipedrive integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log activity in CRM when customer tickets are created” between ServicePRO and Pipedrive?
Yes — describe it in the box above and Knit's Integrations Agent researches ServicePRO and Pipedrive's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking Pipedrive and ServicePRO?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in Pipedrive can automatically generate a ticket in ServicePRO for implementation support.