Send customer feedback surveys on closed deals

When a deal is marked won in ServiceTitan, automatically add the customer as a respondent in GatherUp to gather post-sale feedback.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ServiceTitan Explore ServiceTitan →

Triggers

New lead created

Fires when a new lead or contact is created in ServiceTitan.

Deal stage changed

Fires when a deal moves to a new stage in ServiceTitan.

Deal won

Fires when a deal is marked won in ServiceTitan.

Contact updated

Fires when a field on a contact changes in ServiceTitan.

Actions

Create or update contact

Creates or updates a contact in ServiceTitan.

Create deal

Creates a new deal in ServiceTitan.

Update deal stage

Moves a deal to a new stage in ServiceTitan.

Log activity

Logs a call, email, or note against a record in ServiceTitan.

GatherUp Explore GatherUp →

Triggers

New form response

Fires when a form is submitted in GatherUp.

Survey completed

Fires when a respondent finishes a survey in GatherUp.

Response updated

Fires when an existing response is edited in GatherUp.

Actions

Create or update form

Creates or updates a form or survey in GatherUp.

Retrieve a response

Looks up a specific form response in GatherUp.

Add a respondent

Adds a respondent or contact to a form in GatherUp.

Convert form responses into CRM contacts When a prospect submits a new form response in GatherUp, automatically create or update their contact profile in ServiceTitan. See details

Log survey feedback directly to CRM activity logs When a customer completes a survey in GatherUp, automatically log the activity under their profile in ServiceTitan so reps see customer sentiment. See details

See all ServiceTitan + GatherUp integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send customer feedback surveys on closed deals” between ServiceTitan and GatherUp?

Yes — describe it in the box above and Knit's Integrations Agent researches ServiceTitan and GatherUp's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can form submissions automatically create deals in ServiceTitan?

Yes, inbound responses from GatherUp can instantly generate new lead records or deals in ServiceTitan without manual data entry.

Can I send survey invitations based on deal updates in ServiceTitan?

Yes, when a deal is won or updated in ServiceTitan, you can automatically add the contact as a respondent in GatherUp to collect feedback.