Send customer feedback surveys on closed deals

When a deal is marked won in Shaker, automatically add the customer as a respondent in QuestionScout to gather post-sale feedback.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Shaker Explore Shaker →

Triggers

New lead created

Fires when a new lead or contact is created in Shaker.

Deal stage changed

Fires when a deal moves to a new stage in Shaker.

Deal won

Fires when a deal is marked won in Shaker.

Contact updated

Fires when a field on a contact changes in Shaker.

Actions

Create or update contact

Creates or updates a contact in Shaker.

Create deal

Creates a new deal in Shaker.

Update deal stage

Moves a deal to a new stage in Shaker.

Log activity

Logs a call, email, or note against a record in Shaker.

QuestionScout Explore QuestionScout →

Triggers

New form response

Fires when a form is submitted in QuestionScout.

Survey completed

Fires when a respondent finishes a survey in QuestionScout.

Response updated

Fires when an existing response is edited in QuestionScout.

Actions

Create or update form

Creates or updates a form or survey in QuestionScout.

Retrieve a response

Looks up a specific form response in QuestionScout.

Add a respondent

Adds a respondent or contact to a form in QuestionScout.

Convert form responses into CRM contacts When a prospect submits a new form response in QuestionScout, automatically create or update their contact profile in Shaker. See details

Log survey feedback directly to CRM activity logs When a customer completes a survey in QuestionScout, automatically log the activity under their profile in Shaker so reps see customer sentiment. See details

See all Shaker + QuestionScout integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send customer feedback surveys on closed deals” between Shaker and QuestionScout?

Yes — describe it in the box above and Knit's Integrations Agent researches Shaker and QuestionScout's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can form submissions automatically create deals in Shaker?

Yes, inbound responses from QuestionScout can instantly generate new lead records or deals in Shaker without manual data entry.

Can I send survey invitations based on deal updates in Shaker?

Yes, when a deal is won or updated in Shaker, you can automatically add the contact as a respondent in QuestionScout to collect feedback.