Shopify + WhatsApp Business Integrations
Put Shopify + WhatsApp Business to work with AI and enterprise-grade automation
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between Shopify and WhatsApp Business
See the kind of workflows teams build with Shopify and WhatsApp Business below — describe the exact one you want above and the Agent builds it on demand.
Shopify + WhatsApp Business
When a new order is placed in Shopify, send an automated template message via WhatsApp Business.
Recover abandoned shopping carts with SMS
When a customer leaves items behind in Shopify, automatically send a text discount through WhatsApp Business to encourage them to complete checkout.
See details
Welcome new store affiliates via text message
Send an automated text greeting through WhatsApp Business whenever a new promotional partner is approved in Shopify.
See details
Log customer text inquiries into store records
When a buyer sends a message in WhatsApp Business, execute a custom API request in Shopify to store their inquiry history on their customer file.
See details
Browse the full workflow library →
Looking to achieve something else with Shopify and WhatsApp Business?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Shopify and WhatsApp Business
Everything Shopify and WhatsApp Business can do inside a workflow — the triggers that start one and the actions that run when it fires.
Shopify Explore Shopify →
Shopify is an e-commerce platform that allows businesses to build online storefronts, manage inventory, and process retail sales.
TriggersTriggers when a new blog is added to your Shopify store.
Triggers when a new entry is added to a blog in your Shopify store.
Triggers when an order risk level is medium, high or both.
Triggers whenever a cart is "abandoned" (only open carts) (with line item support).
Triggers whenever an order is cancelled (with line item support).
Triggers when a new company is created.
Adds a line item to an existing order.
Adds one or more tags to a customer.
Creates a new blog post.
Captures payment for an authorized transaction on an order.
Creates a new company location for B2B commerce.
Creates a new company.
WhatsApp Business Explore WhatsApp Business →
A messaging platform designed for businesses to communicate with customers through chat, automated replies, and updates.
TriggersTriggers when a message you sent changes status (sent, delivered, read, or failed).
Triggers when a customer sends a message to your WhatsApp Business phone number. Note: the test step shows a static placeholder record because WhatsApp's API does not expose message history. Real messages will only appear in Zap runs after the Zap is turned on and a customer sends a new message.
Send a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.
Send a media message (document, image, video, or audio) to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.
Sends a template message to a WhatsApp user.
Other eCommerce apps on Knit
Explore more eCommerce integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
2Chat
2Chat is a messaging integration platform that enables e-commerce brands to connect WhatsApp accounts to business systems for automated customer support.
AbleCommerce
AbleCommerce is an e-commerce platform that allows businesses to build customized online stores and manage digital retail sales.
ablefy
ablefy is an e-commerce platform that enables businesses to market and sell digital products, courses, and memberships.
Amazoner Central
A merchant management web interface that enables brands and third-party merchants to sell products directly on Amazon.
Amilia
Amilia is an e-commerce and registration management platform built for community, recreation, and activity-focused organizations.
Amplifier
Amplifier is an e-commerce fulfillment service that produces, stores, and ships custom physical merchandise and promotional goods for brands.
Asset Panda
An asset tracking and inventory management platform designed to track physical assets, equipment, and tools.
autoRetouch
autoRetouch is an AI-powered automated image editing platform designed specifically for processing product photos for eCommerce businesses.
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
AvidMobile
A mobile marketing platform offering SMS text messaging, mobile coupons, and bulk messaging services for businesses.
Avochato
Avochato is a phone and SMS communications platform that enables businesses to handle customer text messaging and call management.
Beetexting
Beetexting is a business text messaging platform that enables teams to send SMS messages, manage group conversations, and build relationships.
Berkshire Receptionists
Berkshire Receptionists provides virtual receptionist services, managing business phone calls, message taking, and call handling for organizations.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Shopify + WhatsApp Business
Is there a pre-built Shopify + WhatsApp Business automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Shopify and WhatsApp Business's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Shopify or WhatsApp Business connector?
No. The Agent works whether or not Shopify or WhatsApp Business already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How can integrating Shopify with WhatsApp Business help recover lost store sales?
By automatically sending personalized text messages through WhatsApp Business when shoppers leave items behind in Shopify, you can remind buyers about their cart and offer timely checkout incentives.
Can inbound text responses in WhatsApp Business update customer records in Shopify?
Yes, when buyers send text messages or call through WhatsApp Business, you can send custom requests to log those inquiries directly against their store account in Shopify.