Log activity in CRM when customer tickets are created

When a new ticket is created in Tidio, automatically log activity in Showcase IDX so account managers stay informed of open customer issues.

Try:

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Showcase IDX Explore Showcase IDX →

Triggers

New lead created

Fires when a new lead or contact is created in Showcase IDX.

Deal stage changed

Fires when a deal moves to a new stage in Showcase IDX.

Deal won

Fires when a deal is marked won in Showcase IDX.

Contact updated

Fires when a field on a contact changes in Showcase IDX.

Actions

Create or update contact

Creates or updates a contact in Showcase IDX.

Create deal

Creates a new deal in Showcase IDX.

Update deal stage

Moves a deal to a new stage in Showcase IDX.

Log activity

Logs a call, email, or note against a record in Showcase IDX.

Tidio Explore Tidio →

Triggers

New ticket created

Fires when a new support ticket is created in Tidio.

Ticket status changed

Fires when a ticket's status changes in Tidio.

Ticket assigned

Fires when a ticket in Tidio is assigned to an agent.

SLA breached

Fires when a ticket in Tidio breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Tidio.

Update ticket status

Updates a ticket's status in Tidio.

Assign ticket

Assigns a ticket in Tidio to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Tidio.

Open onboarding support tickets for newly closed deals When a deal is won in Showcase IDX, automatically create a ticket in Tidio so support engineers can initiate customer onboarding. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in Tidio, automatically update the deal stage in Showcase IDX to alert sales leaders of potential account risks. See details

See all Showcase IDX + Tidio integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log activity in CRM when customer tickets are created” between Showcase IDX and Tidio?

Yes — describe it in the box above and Knit's Integrations Agent researches Showcase IDX and Tidio's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking Showcase IDX and Tidio?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in Showcase IDX can automatically generate a ticket in Tidio for implementation support.