Auto-reply to inbound text messages with AI
When an incoming text message arrives in Sinch Engage SMS, use Token Metrics to generate an intelligent answer and send it back to the customer.
See all Sinch Engage SMS + Token Metrics integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Sinch Engage SMS Explore Sinch Engage SMS →
TriggersFires when a new text message is received in Sinch Engage SMS.
Fires when a new call comes in or out through Sinch Engage SMS.
Fires when a call is missed in Sinch Engage SMS.
Fires when a call recording finishes processing in Sinch Engage SMS.
Sends a text message through Sinch Engage SMS.
Starts an outbound call via Sinch Engage SMS.
Creates or updates a contact in Sinch Engage SMS.
Sends a recorded voice message via Sinch Engage SMS.
Token Metrics Explore Token Metrics →
TriggersFires when Token Metrics generates a response to a prompt.
Fires when a request to Token Metrics errors or times out.
Fires when a fine-tuning job in Token Metrics finishes.
Sends a prompt to Token Metrics and returns the model's response.
Uses Token Metrics to summarize a block of text.
Uses Token Metrics to classify or extract structured data from text.
More Sinch Engage SMS + Token Metrics workflows
Summarize call recordings automatically
When a new call recording becomes available in Sinch Engage SMS, pass the transcript to Token Metrics to extract key takeaways and summary points.
See details
Send urgent text alerts on failed model runs
When a model run fails in Token Metrics, instantly send a text message via Sinch Engage SMS to notify the engineering team.
See details
See all Sinch Engage SMS + Token Metrics integrations → · Browse the full workflow library →
Common questions
Can Knit build “Auto-reply to inbound text messages with AI” between Sinch Engage SMS and Token Metrics?
Yes — describe it in the box above and Knit's Integrations Agent researches Sinch Engage SMS and Token Metrics's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How can AI enhance automated SMS responses?
When customers text your business, Token Metrics can process the incoming message, extract key insights, or generate an intelligent reply, which Sinch Engage SMS then sends directly back to the customer.
Can I get text alerts when an AI job encounters an error?
Yes, whenever a run fails in Token Metrics, an automated alert can be dispatched through Sinch Engage SMS so your team can investigate immediately.