Escalate student enrollment issues to support

When a new student registers in Skilljar, automatically create a support ticket in Intercom so your team can verify account permissions and smooth out onboarding.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Skilljar Explore Skilljar →

Triggers

New course or class created

Fires when a new course, class or program is created in Skilljar.

Student enrolled

Fires when a student or learner enrolls in a course or class in Skilljar.

Course completed

Fires when a learner completes a course or program in Skilljar.

New user registered

Fires when a new user registers in Skilljar.

Actions

Enroll student

Enrolls a student or learner in a course or class in Skilljar.

Activate user

Activates a learner or user account in Skilljar.

Issue badge

Issues a digital badge or certificate to a learner in Skilljar.

Intercom Explore Intercom →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Intercom.

Ticket status changed

Fires when a ticket's status changes in Intercom.

Ticket assigned

Fires when a ticket in Intercom is assigned to an agent.

SLA breached

Fires when a ticket in Intercom breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Intercom.

Update ticket status

Updates a ticket's status in Intercom.

Assign ticket

Assigns a ticket in Intercom to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Intercom.

Grant platform access when a support ticket resolves When an access-request ticket status changes to solved in Intercom, automatically activate the corresponding student account in Skilljar. See details

Log course completion in a support ticket When a student completes a course in Skilljar, add a ticket comment in Intercom to keep their support history and transcript records up to date. See details

See all Skilljar + Intercom integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Escalate student enrollment issues to support” between Skilljar and Intercom?

Yes — describe it in the box above and Knit's Integrations Agent researches Skilljar and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why connect Skilljar learning software with Intercom helpdesk software?

Connecting Skilljar to Intercom bridges student progress with customer support, allowing helpdesk agents to quickly handle registration requests, resolve learning blockers, and maintain complete learner history.

Can student registration in Skilljar automatically create a task in Intercom?

Yes, new user registrations or course enrollments in Skilljar can automatically generate and assign support tickets in Intercom for your team.