Send outbound SMS updates from chat mentions
When a team member is mentioned in a dedicated Slack channel, automatically send a follow-up text message to the customer via FireText.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Slack Explore Slack →
TriggersFires when a new message is posted to a channel in Slack.
Fires when your team or a keyword is mentioned in Slack.
Fires when a new channel is created in Slack.
Fires when a new file is shared in Slack.
Posts a message to a channel in Slack.
Sends a direct message to a person in Slack.
Creates a new channel in Slack.
Adds a user to a channel in Slack.
FireText Explore FireText →
TriggersFires when a new text message is received in FireText.
Fires when a new call comes in or out through FireText.
Fires when a call is missed in FireText.
Fires when a call recording finishes processing in FireText.
Sends a text message through FireText.
Starts an outbound call via FireText.
Creates or updates a contact in FireText.
Sends a recorded voice message via FireText.
More Slack + FireText workflows
Notify team channels about missed phone calls
When a call goes unanswered in FireText, automatically post an alert message in a Slack channel so a representative can follow up.
See details
Share incoming text messages with support teams
When a customer sends a new inbound SMS to FireText, post the text content to a shared channel in Slack for real-time visibility.
See details
See all Slack + FireText integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send outbound SMS updates from chat mentions” between Slack and FireText?
Yes — describe it in the box above and Knit's Integrations Agent researches Slack and FireText's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why integrate FireText with Slack?
It ensures your team gets immediate visibility into caller updates, missed calls, and incoming text messages without needing to log into separate telephony dashboards.
Can team members initiate customer communications from Slack?
Yes, posting specific messages or mentions in Slack can initiate text messages or voice broadcasts sent via FireText.