Slack + InvGate Service Management Integrations
Put Slack + InvGate Service Management to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Slack and InvGate Service Management
See the kind of workflows teams build with Slack and InvGate Service Management below — describe the exact one you want above and the Agent builds it on demand.
Slack + InvGate Service Management
When a new ticket or request is created in InvGate Service Management, post a notification message to Slack.
Broadcast urgent SLA alerts to team channels
When a support ticket breaches its SLA in InvGate Service Management, automatically post an urgent notification in Slack so managers can intervene quickly.
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Create support tickets from team chat mentions
When a user is tagged in an operational channel in Slack, create a detailed support ticket in InvGate Service Management to keep accountability clear.
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Notify assigned agents on direct messages when tickets update
When a ticket status changes in InvGate Service Management, send a direct message in Slack to notify the assigned team member without cluttering email inboxes.
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Browse the full workflow library →
Looking to achieve something else with Slack and InvGate Service Management?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Slack and InvGate Service Management
Everything Slack and InvGate Service Management can do inside a workflow — the triggers that start one and the actions that run when it fires.
Slack Explore Slack →
Slack is a channel-based messaging platform designed to facilitate real-time team communication and collaboration.
TriggersTriggers when a new message is posted to any public channel.
Triggers when a new #channel is created.
Triggers when a new message is posted to a specific #channel you choose.
Triggers when a custom emoji has been added to a team.
Triggers when a new file is uploaded to your workspace.
Triggers when a username or highlight word is mentioned in a public #channel.
Adds a reaction to a message.
Adds a reminder for yourself or a teammate, just like the /remind slash command.
Archives a conversation (e.g., public channel, private channel, DM, or group DM).
Cancels a message that has been scheduled to be posted.
Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.
Post a message or thread reply to a channel. You can also schedule it to send later.
InvGate Service Management Explore InvGate Service Management →
InvGate Service Management is an IT service management and ticketing platform designed to streamline service desk requests and workflows.
TriggersTriggers when a new Automated Action is defined.
Triggers when a particular Automated Action is executed.
Triggers when a new request is created.
Triggers when a new comment in an chosen incident is added.
Creates a new request.
Posts a comment in the chosen request
Creates a new user.
Other Team Chat apps on Knit
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AnywhereWorks
AnywhereWorks is team chat software that facilitates instant messaging, video meetings, and remote team collaboration.
Chanty
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Chatwork
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Discord
Discord is a voice, video, and text communication platform popular among communities, gaming groups, and online topic discussions.
Flock
A business communication and team messaging app that provides channels, video conferencing, and productivity tools in one interface.
Glip
A team messaging and collaboration software by RingCentral featuring group chat, video meetings, and task assignment.
Google Chat
Google Chat is a team communication service developed by Google that enables direct messaging and collaborative group rooms for organizations.
JANDI
JANDI is an enterprise group messaging software designed for workplace communication, project discussion, and cloud file sharing across teams.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Slack + InvGate Service Management
Is there a pre-built Slack + InvGate Service Management automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Slack and InvGate Service Management's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Slack or InvGate Service Management connector?
No. The Agent works whether or not Slack or InvGate Service Management already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can internal messages in team channels become support tickets?
Yes, mentioning team members or posting specific messages in Slack can automatically create a ticket in InvGate Service Management to ensure issues are tracked and resolved.
How are teams notified when ticket deadlines are at risk?
When an SLA deadline is breached in InvGate Service Management, an urgent message is posted into a channel in Slack to alert engineers or managers immediately.