Slack SOLAPI

Slack + SOLAPI Integrations

Put Slack + SOLAPI to work with AI and enterprise-grade automation

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See the kind of workflows teams build with Slack and SOLAPI below — describe the exact one you want above and the Agent builds it on demand.

Slack + SOLAPI When an entity event occurs in SOLAPI, send a message to Slack.
Notify team channels about missed phone calls When a call goes unanswered in SOLAPI, automatically post an alert message in a Slack channel so a representative can follow up. See details
Share incoming text messages with support teams When a customer sends a new inbound SMS to SOLAPI, post the text content to a shared channel in Slack for real-time visibility. See details
Send outbound SMS updates from chat mentions When a team member is mentioned in a dedicated Slack channel, automatically send a follow-up text message to the customer via SOLAPI. See details

Browse the full workflow library →

Looking to achieve something else with Slack and SOLAPI?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for Slack and SOLAPI

Everything Slack and SOLAPI can do inside a workflow — the triggers that start one and the actions that run when it fires.

Slack Explore Slack →

Slack is a channel-based messaging platform designed to facilitate real-time team communication and collaboration.

Triggers
New Public Message Posted Anywhere

Triggers when a new message is posted to any public channel.

New Channel

Triggers when a new #channel is created.

New Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

New Team Custom Emoji

Triggers when a custom emoji has been added to a team.

New File

Triggers when a new file is uploaded to your workspace.

New Mention

Triggers when a username or highlight word is mentioned in a public #channel.

Actions
Add Reaction

Adds a reaction to a message.

Add Reminder

Adds a reminder for yourself or a teammate, just like the /remind slash command.

Archive Conversation

Archives a conversation (e.g., public channel, private channel, DM, or group DM).

Cancel Scheduled Message

Cancels a message that has been scheduled to be posted.

Invite User to Channel

Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.

Send Channel Message

Post a message or thread reply to a channel. You can also schedule it to send later.

SOLAPI Explore SOLAPI →

A cloud messaging service that enables businesses to send automated SMS, KakaoTalk messages, and transactional alerts.

Triggers
[Messaging] New Group Report

After requesting to send the message, all processing of the message group is complete. | 메시지 그룹 내 모든 메시지들의 처리가 완료되었을 때 실행됩니다.

[Messaging] New Message Report

The request to send a message failed or succeeded. | 메시지 발송 후 실패 또는 성공 시 실행합니다.

[Commerce] New Commerce Action

The trigger fires when a new commerce action occurs. (Example: completed payment, etc.) | 새로운 커머스 액션 발생 시 (예시: 결제 완료 등)

[CRM Event] New Entity Event

Triggers when a new event is tracked in a specific CRM entity. | 특정 개체에서 새로운 이벤트가 기록되면 실행합니다.

[CRM] New Record

Triggers when a new record is created in a specific CRM entity. | 특정 개체에 레코드가 생성되면 실행합니다.

[CRM Event] New Record Event

Triggers when a new event is tracked for a specific CRM record. | 특정 레코드에 새로운 이벤트가 기록되면 실행합니다.

Actions
[Contacts] Add Contact to Address Book

Add a new contact to your SOLAPI address book. | 솔라피 주소록에 새로운 연락처를 추가합니다.

[CRM] Add Calendar Event

Add a calendar event (general schedule). | 캘린더에 일정을 추가합니다 (일반 일정).

[CRM Event] Track Event

Track an event for a CRM record (e.g., page view, purchase, form submission). | CRM 레코드에 이벤트를 기록합니다 (예: 페이지 방문, 구매, 폼 제출).

[CRM Event] Track Events (Bulk)

Track multiple events at once for CRM records (up to 100). | CRM 레코드에 여러 이벤트를 한 번에 기록합니다 (최대 100건).

[CRM] Create Record

Create a new record in a CRM entity. | 특정 개체에 레코드를 생성합니다.

[CRM] Add Record Activity

Add an activity to a specific CRM record. | 특정 레코드에 일정을 추가합니다.

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FAQ

Common questions about Slack + SOLAPI

Is there a pre-built Slack + SOLAPI automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Slack and SOLAPI's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built Slack or SOLAPI connector?

No. The Agent works whether or not Slack or SOLAPI already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why integrate SOLAPI with Slack?

It ensures your team gets immediate visibility into caller updates, missed calls, and incoming text messages without needing to log into separate telephony dashboards.

Can team members initiate customer communications from Slack?

Yes, posting specific messages or mentions in Slack can initiate text messages or voice broadcasts sent via SOLAPI.

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