Slack + Zendesk Integrations, Built by an AI Agent
Put Slack + Zendesk to work with AI and enterprise-grade automation
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between Slack and Zendesk
See the kind of workflows teams build with Slack and Zendesk below — describe the exact one you want above and the Agent builds it on demand.
Zendesk – Slack New Ticket Alerts
Get instant Slack alerts for every new Zendesk ticket, priority escalation, and SLA breach — support teams respond faster without watching the queue.
See details
Broadcast urgent SLA alerts to team channels
When a support ticket breaches its SLA in Zendesk, automatically post an urgent notification in Slack so managers can intervene quickly.
See details
Create support tickets from team chat mentions
When a user is tagged in an operational channel in Slack, create a detailed support ticket in Zendesk to keep accountability clear.
See details
Notify assigned agents on direct messages when tickets update
When a ticket status changes in Zendesk, send a direct message in Slack to notify the assigned team member without cluttering email inboxes.
See details
Browse the full workflow library →
Looking to achieve something else with Slack and Zendesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Slack and Zendesk
Everything Slack and Zendesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
Slack Explore Slack →
Slack is a channel-based messaging platform designed to facilitate real-time team communication and collaboration.
TriggersTriggers when a new message is posted to any public channel.
Triggers when a new #channel is created.
Triggers when a new message is posted to a specific #channel you choose.
Triggers when a custom emoji has been added to a team.
Triggers when a new file is uploaded to your workspace.
Triggers when a username or highlight word is mentioned in a public #channel.
Adds a reaction to a message.
Adds a reminder for yourself or a teammate, just like the /remind slash command.
Archives a conversation (e.g., public channel, private channel, DM, or group DM).
Cancels a message that has been scheduled to be posted.
Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.
Post a message or thread reply to a channel. You can also schedule it to send later.
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a comment is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
Other Team Chat apps on Knit
Explore more Team Chat integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnywhereWorks
AnywhereWorks is team chat software that facilitates instant messaging, video meetings, and remote team collaboration.
Brosix
Brosix is an instant messaging and team collaboration platform designed for secure internal business communication and file sharing.
Chanty
Chanty is a team messaging application featuring group chat, voice messages, video calls, and integrated task management tools.
Chatwork
Chatwork is a business messaging platform that combines group chat, task management, video calling, and file sharing for team collaboration.
Discord
Discord is a voice, video, and text communication platform popular among communities, gaming groups, and online topic discussions.
Fleep
Fleep is a messaging and team collaboration tool that combines chat, project tasks, and file sharing in one platform.
Flock
A business communication and team messaging app that provides channels, video conferencing, and productivity tools in one interface.
Glip
A team messaging and collaboration software by RingCentral featuring group chat, video meetings, and task assignment.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Slack + Zendesk
Is there a pre-built Slack + Zendesk automation?
Yes — see the real automations above, already live on Knit. The Agent can also build a custom one if what you need isn't listed.
Does this require a pre-built Slack or Zendesk connector?
No. The Agent works whether or not Slack or Zendesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can internal messages in team channels become support tickets?
Yes, mentioning team members or posting specific messages in Slack can automatically create a ticket in Zendesk to ensure issues are tracked and resolved.
How are teams notified when ticket deadlines are at risk?
When an SLA deadline is breached in Zendesk, an urgent message is posted into a channel in Slack to alert engineers or managers immediately.